When my car hemorrhaged gas on a Sunday afternoon, I found myself calling a AAA tow truck and my car landing at a mechanic I didn’t know. The experience could not have been better - from the dispatcher to the tow truck driver to my point of contact at Liberty Bell. The car was fixed without my hemorrhaging out money. It’s a bit further for me to go and I always liked my local mechanic but I think they just may well become my go to.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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