Lee Hill Auto Service: Winner of the “Consumer Service Excellence Award!” Doesn't Your Family Vehicle Deserve The Very Best?Lee Hill Auto Service: Winner of the “Consumer Service Excellence Award!” Doesn't Your Family Vehicle Deserve The Very Best?
The owner defends his employees without communicating with the customer first. This is a perfect example of horrible service. Had they reached out I am sure the issue could of been resolved. I also find it disrespectful how they frown on junk yards. The junk yard gave accurate information on their documentation. Lee hill auto shop did not. We paid $300 for a diagnostic. Their shop failed to provide clear and accurate information. There were no codes or details on my receipt. My recipe reads they speculated the module was bad due to fluid(soda was stated) on module. I feel $300 is expensive to give opinions verses actual codes and factual information. This was not done. I paid $80 at the (junkyard) and was given an itemized list of what was wrong. The service at the junkyard was also a better experience. We will continue to have our car serviced at the (JUNKYARD) because they have proven to be more accurate with information and affordable. Now that’s awesome customer service!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
The owner defends his employees without communicating with the customer first. This is a perfect example of horrible service. Had they reached out I am sure the issue could of been resolved. I also find it disrespectful how they frown on junk yards. The junk yard gave accurate information on their documentation. Lee hill auto shop did not. We paid $300 for a diagnostic. Their shop failed to provide clear and accurate information. There were no codes or details on my receipt. My recipe reads they speculated the module was bad due to fluid(soda was stated) on module. I feel $300 is expensive to give opinions verses actual codes and factual information. This was not done. I paid $80 at the (junkyard) and was given an itemized list of what was wrong. The service at the junkyard was also a better experience. We will continue to have our car serviced at the (JUNKYARD) because they have proven to be more accurate with information and affordable. Now that’s awesome customer service!