They answer the phone with "Late Model. Can you hold, please", and then immediately place you on hold without waiting for a response. I was on hold for 20 minutes, hung up, called back and the same thing happened. All I had was a question that would've taken 10 seconds in entirety and the call would have been over. Wow. If this is your customer service then I want no parts of your service or what you are selling.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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