Great Selection! Over 400 New Hyundai Vehicles available backed by AMERICAS BEST WARRANTY. Lake Norman Hyundai has over 2000 Used Cars and Trucks available to fill any request that you may have. Our Certified Used Hyundai program combines special finance offers and Americas Best warranty for an Unbeatable VALUE. Lake Norman Hyundai is Great Selection! Over 400 New Hyundai Vehicles available backed by AMERICAS BEST WARRANTY. Lake Norman Hyundai has over 2000 Used Cars and Trucks available to fill any request that you may have. Our Certified Used Hyundai program combines special finance offers and Americas Best warranty for an Unbeatable VALUE. Lake Norman Hyundai is able to meet a variety of needs and our helpful staff will find the vehicle that you desire. ...more
I brought the car back and was then told the transmission was the problem and needed to be replaced. I approved the repair after being told it would take about 1–1½ days. Instead, the car was at the dealership for 4½ days, with no clear explanation as to why.
About a week after getting the car back, the same shaking problem returned.
I brought it back for a third time, and now I was told it needed a front-end alignment, the tires rotated, and a CV axle boot addressed. None of these issues were mentioned during the first two visits.
I spoke directly with Michael, the service manager, and asked for the documentation showing how the dealership determined that the transmission was the cause of the original problem. He told me he didn’t have the paperwork in front of him and wasn’t going to look for it at that time. I also asked why a repair quoted as 1–1½ days took 4½ days, and I was not given an answer.
What makes this even more frustrating is that it has now been over a week since I left the dealership, and I have left several voicemails requesting a return call. I still have not received a call back.
My biggest concern is that I paid for a transmission replacement, yet the exact same problem came back within a week, and now I’m being told it was a completely different issue.
I’m not asking for anything unreasonable. I simply want an explanation, the diagnostic documentation, and accountability for the work that was performed. Unfortunately, based on my experience and the lack of communication, I am very disappointed with the service department at Lake Norman Hyundai.