Reseñas de Departamento de servicio's

4.7

(3,128 Reseñas)

Escribir una Reseña

Reseñas que incluyen

Reseñas Recientes

Chinyata b.

Kannapolis, NC

11/02/2024

Categoría: Service

purchase today

Today I walked with no intent to purchase a new car. J O and Jeremy Rawls did not place any pressure on me but gave me a few options.

every time i came here has been a great experience

Andrew I.

Mooresville, NC

06/16/2022

Categoría: Service

1st Time Buyer! Comfortable, Quick, and Easy!

Visited LKN Hyundai on June 15, 2022, and it was such a pleasant experience! I have communicated back and forth with Richard Marsh on the sales staff for the past few weeks while waiting for the Hyundai Elantra recall to be completed before purchasing a vehicle. Richard helped make the process for me, a first-time buyer, very easy and streamlined. I also want to thank Jordan Oullette for her outstanding service and candor. She was very well-informed about the different warranties and services that I could add to my Hyundai and managed to get us the best rate possible. Definitely visit LKN Hyundai for your next car purchase!

Jim W.

Denver, NC

05/06/2022

Categoría: Service

Service

Had a diagnostic done at Meineke and they stated the turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo was not the problem that is was definitely the intake manifold. I ask Kolby if he was sure and he said absolutely. He gave me a price and I stated if this will fix it to proceed. Never heard back after a week so I called him and he stated he had good news and bad. Stated the manifold was on but it was not producing boost. Stated now it was the waste gate valve. Stated this would definitely get the problem fixed. Stated the intake was bad though. Right. Don't hear from him again for almost a week so I call him and he states the replaced the waste gate valve but no it is the turbo. I said I have all my calls incoming and outgoing recorded and he assured me the intake was the issue and then the waste gate and now he stating the turbo was bad which Meineke said was the issue. I told him I wasn't paying for them replacing parts that weren't bad. He then started to say those parts were contributing factors which was not what he stated. Told him I wanted to speak to the service manager and since it was the end of the day he would have him call me the next day. Didn't hear anything from them the next day so I called and asked for Rob the service manager. Kolby never told the manager the issues so I explained it to Rob. He stated he would call me back and when he did he stated his mechanic was standing behind his diagnoses and I stated wouldn't you if you made two mistakes? He then had the audacity to ask me if I would meet him half way with the costs he wanted to originally charge me. I said no and that I wanted to pick my son's car up the next day. My son picked the car up the next day. We took it to S&S Automotive in Newton and they replaced the turbo which was the issue and looked at the old parts from Hyundai and stated these parts were not bad. This dealership had my son's vehicle for almost three weeks and didn't do anything but try and charge me for parts that weren't bad. Everyone there including the service manager are so unprofessional and lack the ability to diagnose a mechanical issue. I wouldn't take anything to them to diagnose or try to repair. Consumers beware>>>>>

Sasha W.

Gastonia, NC

04/21/2022

Categoría: Service

Service for Recall

Made an appointment for 0800 for 04/18/2022 for repairs from 3 recalls. My car has yet to be looked at or fixed. My advisor had me write down all my contact information so I can stay updated on the process, but he never told me anything, I had to call them. When I spoke with advisor, he informed me that they haven't even completed the diagnostic process. Basically my car is just sitting there until someone decides to work? I currently have no mode of transportation and this is taking entirely too long. 1st time coming here, it may definitely be my last.

JAMES C S., Owner de Lake Norman Hyundai respondió el 04/21/2022 10:33 AM

Sasha, I will be happy to assist you....Cam Stewart-Owner 704-591-8800

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Mooresville, NC

2021 Hyundai Kona

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Terrible

You better not have a concern about your business dealings with lake Norman. They will harass you and play games with your vehicle.

JAMES C S., Owner de Lake Norman Hyundai respondió el 04/03/2022 10:02 AM

Mr. Granby, please call me so I can understand fully what happened and take care of this for future visits. I am the owner of LKN Hyundai and my reputation is paramount to me. Mike Impagliazzo is the service director and I would like him involved also so he can address any service issues that you may have pending. Thank you for your business and the opportunity to correct this. Cam

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

JAMES C S., Owner de Lake Norman Hyundai respondió el 04/12/2022 05:14 AM

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Cornelius, NC

2019 Hyundai Kona

03/31/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thanks a bunch

Always a great experience, myself and my family are repeated customers.

JAMES C S., Owner de Lake Norman Hyundai respondió el 04/01/2022 03:18 AM

Thank you for the great review! We look forward to seeing you on your next visit!

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Davidson, NC

2021 Hyundai Santa Fe

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great experience I will be returning for all service needs for my vehicle. Thank you for your exceptional service I look forward to seeing you soon..

Yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy. Yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy. Yyyyyyyyyyyyyyyyyyyyyyyyyy.

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/29/2022 04:30 PM

Thank you for the great review! We look forward to seeing you on your next visit!

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Cornelius, NC

2020 Hyundai Santa Fe

03/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Just ask for jack in service

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/29/2022 03:39 AM

Thank you for the great review! We look forward to seeing you on your next visit!

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Robert A.

Mooresville, NC

2022 Hyundai Palisade

03/25/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great place to buy and service your Hyundai

You can’t ask for better service, from sales to service they are top notch in my book .
5 Stars

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/26/2022 03:34 AM

Thank you for the great review! We look forward to seeing you on your next visit!

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Huntersville, NC

2022 Hyundai Palisade

03/23/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Love LKN Hyundai!!

I just purchased my first Hyundai vehicle and I’m sold! The sales and service staff are amazing!! From the beginning, I was treated like an actual human being and not a number! Additionally, Hyundai offers the best warranty and perks!!

My experience at The Lake Norman Hyundai dealership feels like a “family affair” and it makes a world of difference in comparison to my years of experience with other dealerships. I can honestly say that Hyundai will likely be our car of choice from now on!

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/24/2022 01:00 PM

Thank you for the great review! We look forward to seeing you on your next visit!

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Huntersville, NC

2021 Hyundai Tucson

ReScore Reseña™

03/26/2022

Cliente Verificado

Categoría: Service

The owner contacted me personally and explained the reason for the repair delay. I appreciate he taking the time to correspond with me.

I appreciate the owner following up on these reviews and the offer for a car detail . Very considerate and I am pleased.

Reseña Original

03/22/2022

Tipo de Servicio: Maintenance

Categoría: Service

Oil change

I made an appointment for an oil change and tire rotation. I waited 90 minutes for the service to be completed. When the car was returned, no one had bothered to take it through the car wash.

MICHAEL I. de Lake Norman Hyundai respondió el 03/22/2022 05:54 PM

Thank you for taking the time to complete this review. I will make sure to address your concerns with my team so we can continue to grow and be better at servicing our customers. I can assure you that we are constanly working on ways to improve our customers experience here in our service lane. Our customers satisfaction is key to our success and I would like to speak with you to see how I can assist in making your future visits here better.

Thank you,
Michael Impagliazzo
Parts and Service Director
Lake Norman Hyundai
704-896-3762

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/25/2022 04:56 AM

Mrs. Pettigrew, please call me personally so I can improve your visit. We did have several walk ins prior to your arrival that threw our times behind. I would like to provide you with a complimentary detail ($159 value) for your time. I appreciate your business...Cam 704-591-8800Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Stacey L.

Brownsburg, IN

2021 Hyundai Santa Fe

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Be prepared to wait twice as long for your car as promised.

If I could put zero stars I would....

What was to be a routine oil change/tire rotation ended up taking double the time that I was quoted. I was told 1-1/2 hours and it took almost 3 hours. I had to ask twice when my car would be ready....once after it had been 1-3/4 hours and the second time after 2-1/2 hours. At no point did any of the service advisors tell me they were running behind or that there would be any delays. Once my car was brought out of the service area was I asked if I wanted it washed.... the dealership I bought my car from and had maintenance completed on always brought my car back washed and vacuumed. I would have LOVED to had my car washed, but after waiting for almost 3 hours and having to reschedule meetings I left.

Extremely poor customer service, poor communication and overall a horrible experience.

I will drive right past this dealership to take my car somewhere else for the routine maintenance.

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/17/2022 09:05 AM

stacey, thank you for the feeback and the conversation. I have adressed Alan and apologize agin for the disconnect with your visit. I have your detail scheduled 3/30 at 10am and I appreciate your business. Cam

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/19/2022 03:57 AM

Stacey, Bobby Dills will be your service advisor here...I spoke with him and we are going to make sure that all goes well in the future. He has your detail scheduled. Would you be so kind as to click a 5 for me in the rescore link...it should be in your email 3/17. Thank you and I look forward to meeting you here at the store....Cam

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/25/2022 04:58 AM

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

JAMES C S., Owner de Lake Norman Hyundai respondió el 04/12/2022 05:14 AM

Stacey, Would you be so kind as to click a 5 for me in the rescore link...it should be in your email 3/17. Thank you and I enjoyed meeting you....Cam

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Cliente verificado

Edison, NJ

2020 Hyundai Elantra

03/16/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Exceptional Service

On time with your scheduled appointment. Greeted by a Friendly Staff. ? They do their job while you get to enjoy a cup of coffee. They touch base with what’s going on with your vehicle, they recommend services however they do not pressure you.

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/17/2022 03:17 AM

Thank you for the kind review! We appreciate your business and look forward to seeing you on your next visit.

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com

Jouel V.

Huntersville, NC

2018 Hyundai Kona

03/11/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service with a great service advisor-Bobby Dills

The service advisor Bobby Dills took care of the check engine light while my wife was driving. He expedited the repair and got us back on the road feeling safe. Excellent service!

JAMES C S., Owner de Lake Norman Hyundai respondió el 03/12/2022 03:20 AM

Thank you for the kind review! We appreciate your business and look forward to seeing you on your next visit.

Cam Stewart-Owner 704-591-8800 mobile or cstewart@LNHyundai.com