Koeppel Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance service.Koeppel Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance service.
I brought my vehicle in, explained the quirks I was aware of, and after their inspection I was offered $11,000. I couldn't sell it that day because I was waiting for my replacement vehicle, and I was told the offer would be honored if I returned a few weeks later and that it would simply be a matter of completing the paperwork.
When I returned about three weeks later, expecting to complete the sale, they wanted to put the vehicle through another inspection with two different people, including rechecking the same cosmetic and mechanical items from the first visit. None of those items had changed. The offer was then reduced to $9,000 and later increased to $9,900. After about 1½ hours, I decided to leave because this wasn't the process I had expected based on what I had originally been told.
Before leaving, I was told that if I came back the next day, they would honor the $9,900 offer and it would simply be a matter of completing the paperwork.
I returned roughly 12 hours later expecting to sign the paperwork, but the vehicle was put through a third inspection, again rechecking many of the same areas. The sale was ultimately finalized at $9,800.
Between the three visits, I spent roughly four hours at the dealership. I also didn't receive my check that day. I was told it would take no more than three days, but four days later I still hadn't received it. I called, didn't receive a callback, and ultimately had to physically return to the dealership to follow up before receiving my check.
The people I dealt with were professional throughout, and I want to be fair about that. My frustration is with the process. If you're considering selling your vehicle here, be prepared for the possibility of multiple inspections, changing offers, several hours at the dealership, and potentially having to follow up yourself for payment.
IF you decide to sell you car here, My recommendation would be to get very clear upfront, in writing if possible, about how long the offer is valid, whether another inspection will be required when you return, and exactly when and how you will be paid. Hopefully that saves someone else from going through the hours and the process that I went through.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When I returned about three weeks later, expecting to complete the sale, they wanted to put the vehicle through another inspection with two different people, including rechecking the same cosmetic and mechanical items from the first visit. None of those items had changed. The offer was then reduced to $9,000 and later increased to $9,900. After about 1½ hours, I decided to leave because this wasn't the process I had expected based on what I had originally been told.
Before leaving, I was told that if I came back the next day, they would honor the $9,900 offer and it would simply be a matter of completing the paperwork.
I returned roughly 12 hours later expecting to sign the paperwork, but the vehicle was put through a third inspection, again rechecking many of the same areas. The sale was ultimately finalized at $9,800.
Between the three visits, I spent roughly four hours at the dealership. I also didn't receive my check that day. I was told it would take no more than three days, but four days later I still hadn't received it. I called, didn't receive a callback, and ultimately had to physically return to the dealership to follow up before receiving my check.
The people I dealt with were professional throughout, and I want to be fair about that. My frustration is with the process. If you're considering selling your vehicle here, be prepared for the possibility of multiple inspections, changing offers, several hours at the dealership, and potentially having to follow up yourself for payment.
IF you decide to sell you car here, My recommendation would be to get very clear upfront, in writing if possible, about how long the offer is valid, whether another inspection will be required when you return, and exactly when and how you will be paid. Hopefully that saves someone else from going through the hours and the process that I went through.