Zach said it took two days longer than promised to get an estimate for his vehicle and the business didn't advise him when the vehicle would be ready, he wanted to get more updates on what was going on with the estimate and the repair. The insurance company that handled his claim has a policy of offering a loaner vehicle for repairs only and not the estimate. He was without a vehicle for two days while they were working on the estimate. He needed a vehicle because his wife was nine months pregnant and didn't want to be without a vehicle at the time.
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