Reseñas de Departamento de servicio's

4.7

(5,993 Reseñas)

Escribir una Reseña

Reseñas que incluyen

Reseñas Recientes

Brittany M.

Saint Augustine, FL

02/17/2025

Categoría: Service

Service

I wish I could give a zero rating. My recent experience at southside key Hyundai was terrible. I took my car in last month to be looked at for oil leaking. My last 3 oil changes I went to, not at Hyundai, were alarming as I had no oil remaining in my car. At the last one, they me to come in halfway and do a top off, which they had to add a lot as there was again no oil in the car. I was not able to get into Hyundai for a while so I bought a large oil container and had to add oil multiple times to avoid driving around with no oil. Just for the record, this is the third Hyundai I have had this problem with. Because of this, I have a lifetime warranty on the engine in my car. I bright it in January 6th and they checked for any leaks to see if that’s where the oil was going. No leaks were found. They stated they wanted to do an oil change and have me come back in 1000 miles and see how much oil is missing. If it was missing oil they wanted to do a combustion chamber cleaning that would cost about $950.00. At the 1000 mile mark, my car had less then low oil. On the dipstick it was dirty and blow the L. I was very worried as I did not want to drive around with no oil. I called Kyle several times to see when I can come in and see if I would need the $950 on arrival. As I am a single mom,I don’t just have that laying around. I never received a return call. My uncle finally spoke with him and we got in for Feb 14th. If I knew then what I known now, I would have done things differently. But I trusted this business as all my business has been with them for the 17 years I have been driving. The location is quite a distance from my house so I thought at this point there is probably no oil left as two days before it was below low. It took over an hour for them to “look” at the dipstick. They came back and told me the oil was fine and completely full. There were no issues. The oil looked like water. No way after driving almost 1500 miles, it the oil clear as water. Not to mention, it was checked two days prior with barely any oil in it. The filled my oil up and tried to tell me the car is fine. Now I have to go to another Hyundai who will actually do their job and I am recording my own videos to document so no one can try this bs again. I wish I would of known how they were ahead of time and I would have made them look with me when I got there and they wouldn’t of been able to screw me over. Its sad they have employees there who do this. And please don’t write me some bs response trying to say no one there would do this. BECAUSE THEY DID. So get your employees in order!!! I have a lot of family members who do business here that will no longer. And if you are reading this, go somewhere that can be trusted. Don’t get screwed over like I did!!

Abigail B.

Ponte Vedra, FL

09/03/2024

Categoría: Service

My faith is restored in Hyundai

Kyle restored my faith in customer service and the Hyundai brand. I just moved to the area. But before or move I had have a repair done on my car at an Orlando dealership. It was an HORRIBLE experience. It was so bad, I swore of ever buying a Hyundai again. So visiting another dealership after the move gave me anxiety. Kyle, my service advisor changed all of that. He was helpful, kind, he communicated. The lobby was clean and snacks were offered. I was in and out in 2 hours. Thank you Kyle and the rest of the Key Hyundai team!

Bruce S.

Ponte Vedra, FL

08/27/2024

Categoría: Service

Service

I never do reviews!! I have had 5 Hyundai’s. I presently have the calligraphy. Paid a lot of money! 60K +. My engine light went on yesterday. It takes forever to get an oil change appt. Snowing I was not gonna get one on the phone I showed up at 7:30. I was told this..we can drive you home, but we can’t get to you for a couple of days. I only have one car. So basically they were ok with letting me go with a faulty possible life threatening situation. Meaning something could go wrong with my car and possibly cause an accident. Maybe killing myself and anyone else on the highway. This is not good customer service. The least they should have done was give me a loner. I stood in front of the service rep and said “ I don’t know what to do “. He basically said he could not help me as they were swamped. I will never buy another Hyundai. My car after 1 year is worth 24k less. Good residual value. This review was exactly what happen. I then called Orange park Hanania and they basically said the same thing. Wow!

Be D.

Jacksonville, FL

06/05/2023

Categoría: Service

Dishonest People

I turned in my car to have repairs done in the collision department. They made you sign this document saying that anything lost/stolen from your car is not their responsibility to be sure to remove all items from the car. I removed most of the items from my car, but when it was returned, it was clearly evident that my glove compartment and center console was internationally opened and gone through. They had no reason to be opened because my back bumper is all that was being fixed. Anything that was left in the car was gone through and several of my items were stolen. Do not trust this place. They are dishonest and will steal your belongings.

C. S.

Jacksonville, FL

06/05/2023

Categoría: Service

Dishonest People

Mark S.

Jacksonville, FL

11/22/2022

Categoría: Service

service department tried to over sell and misinformed me about a reacall for charcoal cartridge

I had a scheduled appointment for ABS safety issue. CSR I spoke with asked if I was there for ABS and oil change. I stated only ABS. I was then turned over to another CSR who proceeded to tell me that I had 2 recalls (which I disputed). He stated that he would check the Charcoal filter that also had a recall. He then proceeded to tell me that I need to leave the car and it won't be available until 4:00 pm. Why schedule an appointment only to find out that it may take all day? Why? Because they are not making money on a manufacturer recall and I believe, are trying to make money on me.
What a lack of integrity and trust! Since I was never told that it would take all day when I made the appointment (for a one hour fix), I had to leave. I was told not to bring the car back until next week.

Chris S.

Millsboro, DE

10/13/2022

Categoría: Service

Poor service

Took car for oil change and 3 trips later and 1000 bucks my car is still messed up Juan and service won’t return my call I bought 6 Hyundia s from different dealers I will never buy another because if this cliwn out fit in Jax don’t buy or service your car with them

Bob S.

Ponte Vedra, FL

2020 Hyundai Sonata

04/05/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Great service

Mary B. de Key Hyundai respondió el 04/05/2022 06:03 AM

Dear Bob,

Thank you for your survey. We appreciate you and your business.

Sincerely,
Mary Braddock
Customer Relations Manager

Greg A.

St. Augustine, FL

2015 Hyundai Santa Fe Sport

03/31/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service!

Rudy was extremely helpful and kept us informed during the lengthy process of replacing an engine. We are grateful for his professionalism and wonderful care during a stressful time!

Mary B. de Key Hyundai respondió el 04/04/2022 05:06 AM

Dear Greg,

Thank you so much for your survey and kind words about Rudy, I'll be sure to share them with him.

Sincerely,
Mary Braddock
Customer Relations Manager

Julian T.

Jacksonville, FL

2018 Hyundai Tucson

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service!

Always a great experience every time we go! Rudy is super helpful and communicative. We appreciate how attentive he and the rest of the team are at Key Hyundai!

Mary B. de Key Hyundai respondió el 04/04/2022 05:28 AM

Dear Julian,

Thank you so much for your survey and your kind words about Rudy. I'll be sure to share them with him.

Sincerely,
Mary Braddock
Customer Relations Manager

Clayton C.

Jacksonville, FL

2014 Hyundai Sonata

03/31/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Impeccable service

I utilize this particular dealership each time my vehicle requires maintenance. I often deal with Rudy who is always professional and very knowledgeable in regards to any services that I may need

Mary B. de Key Hyundai respondió el 04/04/2022 05:23 AM

Dear Clayton,

Thank you for your survey and kind words about Rudy. We appreciate you and your business!

Sincerely,
Mary Braddock
Customer Relations Manager

Aray B.

Jacksonville, FL

2022 Hyundai Tucson

03/29/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service department.

Purchased a 2022 Hyundai Tucson and found a defect exterior part. I coordinated with Rudy, the service advisor and he went out of his way to insure the part was ordered from the parts department and installed on the vehicle with no problems or concerns at all. Rudy should be looked upon as a valuable player at this dealership and should be recognized as such

Mary B. de Key Hyundai respondió el 03/30/2022 05:19 AM

Dear Aray,

Thank you for your kind words about Rudy. I'll be sure to share them with him. We appreciate you and your business.

Sincerely,
Mary Braddock
Customer Relations Manager

Cliente verificado

Ponte Vedra Beach, FL

2021 Hyundai Elantra

03/29/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Everything was great!

Mary B. de Key Hyundai respondió el 03/29/2022 02:25 PM

Thank you for your survey, we appreciate you.

Sincerely,
Mary Braddock
Customer Relations Manager

Athasit A.

Jacksonville, FL

2018 Hyundai Sonata

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

The service advisor is very good nice and helpful and the service facilities are very nice and clean I will definitely be back to Key Hyundai for my next service

Mary B. de Key Hyundai respondió el 03/29/2022 07:18 AM

Dear Athasit,

Thank you so much for your kind words. We have the BEST customers!

Sincerely,
Mary Braddock
Customer Relations Manager

Cliente verificado

Jacksonville, FL

2017 Hyundai Tucson

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Super Service

The service area got my car back to me in record time. When I left I encountered another problem and the team again was able to provide a quick turn around and get me back on the road with no hassle.

Mary B. de Key Hyundai respondió el 03/29/2022 05:19 AM

Thank you so much for your kind words, I'll be sure to share them with Rudy. We appreciate you and your business.

Sincerely,
Mary Braddock
Customer Relations Manager

Mostrando Reseña 1 - 15 de 5993 en total