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Kerry Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,714 Reseñas)
79
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
71
Total de ReScores
4.9
Promedio de ReScores
79
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Kerry Hyundai offers the best in Hyundai service and maintenance. Kerry Hyundai offers the best in Hyundai service and maintenance.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(859) 635-6578

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
7500 Alexandria Pike Alexandria, KY 41001
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,714 Reseñas)

KM
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Kelly M.
Butler, KY
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/25/2024
1
Categoría: Service
Fine while purchasing but no help for issues after
The purchase went smoothly and my salesman was great, however I purchased the vehicle on New Year’s Eve and they did not send the paperwork in until the end of January so I was charged 2023 taxes on my trade-in instead of my Hyundai. I attempted to get them to reimburse me for the taxes I paid on the car that they owned on January 1 and was given the run around. I left voicemails that were not answered, was told I’d receive a call back and did not receive one, and was told to just go to the state for a refund. So basically they are more than helpful when buying, but don’t look to them for any help if you have issues. Their impeccable customer service only lasts until you’ve signed on the line. I won’t purchase from them again knowing they are not there for their customers.

GB
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Gary B.
Covington, KY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/05/2022
0
Categoría: Service
poor service
Kerry Hyundai of Alexandria has a pathetic service department. If a customer tries to call,06/10/2022 no one ever answers. The apology is "only 2 people work the service desk".Hyundai is a good car with substandard accessories.If a person wished to buy a Hyundai, I would suggest buying from Wyler Hyundai

DM
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Deborah M.
Moscow, OH
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/01/2022
0
Categoría: Service
New engine warranty
I got my 2015 Sonata back on April 29, 2022 after having a new engine put in it. On September 7, 2022. The engine light came on and the car lost power. I pulled over and talked to dealer and was advised to have it towed in. The service dept said it was a knock sensor. They told me they put a new one in and needed to drive it. They came back and said it tripped again. They didn't have a loaner (I bought 2 new Sonatas from Kerry. 3 weeks went by, said they didn't know what was wrong with it even after they called manufacturer. Yesterday I was told that they did not put a new knock sensor in it and that they put a lot of miles on the car and it didn't trip. Apparently their computer is not reading the problem so they won't fix it probably because the manufacturer will not reimburse the dealership. So they are going to send a single 59 YEAR OLD LADY out on the expressway with something wrong with her car. The knock sensor tripped and they haven't put a new one in it. How much can that be???? This is WRONG! The next question is date of service LOL (one space for a date) Sept 7, 2022 -Sept. 30, 2022. And nothing has been done except they have put a lot of miles on the car.

LA
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Linda A.
Batavia, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
The service department at the Alexandria location is excellent. I really appreciate the personal attention from employee, Jeff Noe. He is always professional and helpful.
ALYSHA E. de Kerry Hyundai respondió el 04/04/2022 11:43 AM

Thank You for this great review!

Kerry Hyundai of Alexandria
859-635-6578

RK
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Rickie K.
Brooksville, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Everything is always great when I visit and have problems with my car or just an oil change
ALYSHA E. de Kerry Hyundai respondió el 04/04/2022 11:42 AM

Thank You for this great review!

Kerry Hyundai of Alexandria
859-635-6578

RB
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Raymond B.
Newport, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Service department is very friendly, and professional!!
JASON W. de Kerry Hyundai respondió el 03/24/2022 06:44 AM

Thank you so much for the perfect survey, we truly appreciate it!

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

Cliente verificado
Ft Mitchell, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Happy customer
Always great service. Friendly staff. I always feel they give honest recommendations of service. They don’t try to gouge you.
ALYSHA E. de Kerry Hyundai respondió el 03/14/2022 08:28 AM

Thank You for your high star rating.

Kerry Hyundai of Alexandria
859-635-6578

EF
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Emily F.
Butler, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
My experience was great
Andy was really great took very good care of us. Everyone there was very helpful, friendly, and polite I would definitely go back and refer them to friends and family.
JASON W. de Kerry Hyundai respondió el 03/04/2022 08:04 AM

Thank you so much for the perfect survey. We look forward to helping you next time!

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

Cliente verificado
California, KY
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
0
Categoría: Service
Apparently my time isn't a priority...
I get thar if you're busy then you will have to wait a few weeks for an appointment. What is UNACCEPTABLE is that i had to use what little time off i get to secure an appointment and then after waiting 5 weeks of waiting I'm told that you have to order the part.... then i was told "we'll have the part in 3-5 days". 6 business days later nothing. I try calling and noone answers the phone but that is typicall. why wasn't the part ordered 5 weeks ago when i described the issue and said, it needs replaced. Before all of this i had tried ordering the part to do the work myself but was told i would have to order the whole steering assembly and quoted some outrageous amount. My vehicle is under warranty so i opted to not pay that and therefore i ended up with the situation above. Every time i come here it's just a complete waste of time and money.
JASON W. de Kerry Hyundai respondió el 03/01/2022 07:42 AM

I'm sorry that the service visit didn't go very well. I hope you don't mind, I will reach out to you later to discuss what happened.

Thanks,

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

TJ
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Tony J.
Louisville, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Tony Jacobi
They have an AWESOME service department!
JASON W. de Kerry Hyundai respondió el 03/01/2022 07:45 AM

Thank you so much for the perfect survey, it means the world to us!!!

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

EG
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Elisa G.
Williamstown, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional service!
Great service!
JASON W. de Kerry Hyundai respondió el 03/01/2022 07:44 AM

Thank you so much for the perfect survey, it means the world to us!!!

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

JB
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Jay B.
Newport, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
quick good service
the service time was great and will bring my vehicle back for service
JASON W. de Kerry Hyundai respondió el 02/28/2022 08:38 AM

Thank you so much for the perfect survey. We truly appreciate it, and look forward to seeing you the next service visit! 

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

RS
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Ralph S.
Butler, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
quick and good service
the staff was great the place was clean and quiet and the people we dont see do a excellent job the unsung heroes
ALYSHA E. de Kerry Hyundai respondió el 02/24/2022 01:56 PM

Thank You for this great review!

Kerry Hyundai of Alexandria
859-635-6578

Cliente verificado
Taylor Mill, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional
The staff was very pleasant to deal with . They represent Kerry Hyundai very well.
JASON W. de Kerry Hyundai respondió el 02/23/2022 02:10 PM

Thank you for the perfect survey, we truly appreciate it!

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com

Cliente verificado
Cincinnati, OH
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/19/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
3
Categoría: Service
Taillight issue /AVS issue
Kerry Service just turned off features that would make that alarm sound on my dashboard and replaced the the tail light bulbs. The car is 1 year old, no reason to have issues like this especially when it seems like this problem might have a connection to the recalls that were Called on these Hyundai Tucsons initially. I don’t think that a thorough job was done it was almost like how do we get you out the door fast.
JASON W. de Kerry Hyundai respondió el 02/21/2022 01:09 PM

I'm sorry to hear your service visit didn't go as well as it should have. I hope you don't mind, i will reach out to you later to talk about your experience.

Jason Watkins
Hyundai Service Manager
859-635-6578
jwatkins@kerrychevrolet.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.