Ken Garff Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.Ken Garff Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.
KG Hyundai Downtown has my loyalty. Their service center is, in my opinion, one of the best out there. I'm always wary of auto shops and dealerships and don't trust easily. However, I've been getting my car serviced here for a couple of years and I don't want to go anywhere else. These guys are the real deal. I usually work with Laura Gilson and she always makes me feel heard and valued as a customer. I got my emissions testing and registration done at this location earlier this year and experienced some poor communication (not from Laura). I was frustrated initially, but both Daniel Packer and Laura ensured I was taken care of and went out of their way to make things right. I also spoke with a customer service rep today to address my upcoming appointment and they were very prompt, professional and kind. I hung up feeling uplifted - how often can you say that about an interaction with an auto shop or dealership? They know what their brand slogan "We Hear You" means. I'm not going anywhere else any time soon to get my car serviced. Thank you, KGH Downtown team!
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