Ken Garff Hyundai Southtowne is located in Sandy, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ken Garff Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Ken Garff Hyundai Southtowne is located in Sandy, UT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ken Garff Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Called and made an appointment on 10/11/2022.
I was told they were going to place my car on the no appointment list so they could get to it faster (and still keep my original appointment), and it was very unlikely that I would have to wait until my appointment. I asked about a loaner car. The kid told me that wouldn't know until he looked at it and if the problem was covered by our warranty but he'd let me know by the 18th at the latest He said he always follows up with his clients. Never got the follow up. The only call I got from Ken Garff Hyundai Southetowne on the 17th was about my car was them asking if they could buy it.
I called on the 18th since they never called. I was told after being transferred 4 times that the service department was too busy to talk to me. They never called back I then had to follow up with them for an answer on Thursday the 20th.
I finally got an answer. My car has never been looked at. They didn't realize/remember that I had an appointment on Saturday and tried to tell me it would be another week because two cars were still ahead of me. I asked if my appointment had been cancelled. My service advisor informed me he wasn't going to be at work on Saturday. He said he would follow up Monday the 24th.
I called today, Saturday the 22nd to check in on my car. I was transferred to the service department before the receptionist told me that she would have them call me before the end of the day. I didn't receive a call. So I call back in and was told that the service department was closed. The receptionist then proceeded to say that she would have them give a call back but to give them until Tuesday since it takes 24 hours for the service department to follow up with their clients. I have no faith that they will fix my car.
So, another week of working from home for me. My dear husband will continue waking up at 5:00 a.m. to catch the bus and make it to work by 7:30. I don't know how much this is going to cost me or if it's covered by the warranty. Like as much as I've heard Ken garff's ads that they care about their clients, I don't think they do. This has been one of the worst experiences I've ever had with a mechanic.