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Ken Ganley Hyundai North Olmsted

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,751 Reseñas)
72
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
Reseña Original
Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5
82
Total de ReScores
4.7
Promedio de ReScores
72
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Ganley Westside Hyundai located in North Olmsted, OH. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Ganley Westside Hyundai located in North Olmsted, OH. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(440) 734-2000

Horario del Negocio

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
25600 Lorain Road North Olmsted, OH 44070
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,751 Reseñas)

DK
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DON K.
Cleveland, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2024
10
Categoría: Service
Great manager
Can't say enough of how well our Tuscon Limited purchase went, without including the manager, Amanda Meadows, who walked us through the final paper work after we had finished up with our sales rep, Conner. Amanda was very honest and welcoming, and even was able to shave off a few dollars off the bottom line to fit our budget. And finally, when all was confirmed with Conner and Amanda, we met with the finance manager. Sorry I don't have his name, but he also gets our highest praise. Smart, good sense of humor, straight up guy ... he was incredibly efficient and nice to us. This dealership should be on your list to visit if you are in the car market. They treat you very well. And ... we are loving our new Tuscon Limited!!

DK
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DON K.
Cleveland, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2024
10
Categoría: Service
Just purchased my new Hyundai from Conner
I just picked up my 2024 Hyundai Tuscon Limited yesterday. My review of the process: My wife and I visited the dealership on three occasions. Our first visit was intended to check out a 2023 Tuscon xrt that "retired service vehicle", with about 4500 miles on it. We put a $500 deposit down and went home to think about it. Our salesman was Conner Z., and he was great ... he even drove that vehicle out of the showroom so we could test drive it. Once home we (mainly my wife) started some serious research oniine. We contacted the dealership to be sure we could change our "deposit" to another choice, and that was confirmed. Second trip there we test drove a 2024 Tuscon Limited Hybrid ... better pickup, beautiful car ... great ride. We went home again and decided not to go for the hybrid ... found out with the little mileage we drive annualy we would save much I gas, and our state (Ohio) charges $100 extra to register a hybrid each year. So we decided to get serious about the 2024 Tuscon Limited with AWD ... which is what got. Conner was there the whole way with this, even though we asked a lot of him ... multiple test drives, lots (!!) of questions, and so on. He was patient, kind, and was happy to answer phone calls and be available for us whenever we asked. So ... see Conner if your thinking about a Hyundai ... he was awesome and so is our Tuscon Limited.

JK
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John K.
Elyria, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Bumper damage
An employee scraped the front bumper. This employee informed the service manager who came to me and told me how they were going to repair and repaint the bumper along with putting me in a rental car. This employee could have pretended nothing happened but took responsibility.

Cliente verificado
North Olmsted, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
8
Categoría: Service
Great customer service
Friendly, helpful and knowledgeable staff.
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 04/04/2022 01:24 PM

We appreviate the review and are thrilled to hear you were so happy with our staff! If there is anything else we can do for you please let us know!


Cliente verificado
Parma, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent customer service
Online appointment booking was super easy and convenient. Customer service has been great with each visit.
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 04/01/2022 10:16 AM

Thank you for the positive review! We are glad to hear all your visits have been so well! If you need anything else let us know!


Cliente verificado
Strongsville, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
No summary
No summary
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/29/2022 06:56 AM

Thank you for the 5 star review! If there is anything else we can do for you please let us know!


Cliente verificado
Grafton, OH
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/30/2022
cliente verificadoCliente Verificado
6
Categoría: Service
Auto brought in for service
Service estimate only

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/28/2022
Tipo de Servicio: Maintenance
4
Categoría: Service
Service extremly busy.
Service was very busy and advised "we have alot of customers" and we will call you when we "get a chance".
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/28/2022 02:26 PM

Thank you for taking the time to speak with me today! If there is anything else I can do to help you please let us know!


EB
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Ervin B.
Lakewood, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great
Better than expected
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/28/2022 09:11 AM

Thank you so much for reviewing your service appointment! We always try to provide 5 star service and if there is anything we can answer or help with please let us know!


ES
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Edward S.
Fairview Park, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Just wrote about excellent service and friendly personnel who make sure you are satisfied with work completed.
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/28/2022 08:27 AM

Thank you for the 5 star review! If there is anything else we can do for you please let us know!


JC
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Julia C.
Cleveland, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Outstanding experience
My car is important to me and I appreciate service that shares my views. This dealership has won my loyalty and my business hands down. I like associating with winners.
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/16/2022 10:29 AM

Well you choosing us makes us feel like we won! Let us know if you need anything else!


Cliente verificado
Cleveland, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Everything
The people was too nice and professional.
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/16/2022 09:54 AM

We love to hear that our team treated you so well! If you need anything else let us know!


Cliente verificado
Fairview Park, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service friendly nice cars
Service is number one in the business!! Quality cars, service is fast honest. Love Hyundai
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 03/11/2022 07:43 AM

Thank you for the very kind words! If there is anything else at all we can do please let us know!


KT
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Kenneth T.
Lakewood, OH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Best service!!!
I am totally committed to Ganley due to their care n concern; I went in for regular maintenance, but they KEPT & REPAIRED my car due to an EMERGENT RECALL!! I greatly appreciate them for that!!! My car is actually running better now!
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 02/28/2022 07:56 AM

SO glad to hear your vehicle is running better after service! If there is anything else we can do please let us know!


DS
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David S.
Cleveland, OH
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Recall review
Excellent follow up

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/04/2022
Tipo de Servicio: Repair
7
Categoría: Service
Recall
I will have to waste more time and go back
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 02/07/2022 08:53 AM

Thank you for taking our call today please call back when you get a chance as we would like to get this remedied for you.


EJ
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E J.
Avon Lake, OH
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/02/2022
2
Categoría: Service
Poor customer service
Scheduling issues. Customer service poor. Wait times far too long. Will not return. Obviously need to expand if growth has overwhelmed site.
JAMES W. de Ken Ganley Hyundai North Olmsted respondió el 02/03/2022 09:52 AM

Sorry to hear that you were not happy with our service team. If you get a chance to call us and let us know what we did or what we could improve on we would appreciate it. Your anonymous review does not tell us what or when you were in service.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.