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Jackson F.

Chula Vista, CA

02/27/2024

Categoría: Service

Almost fooled me!

I owned 2022 Hyundai Palisade Calligraphy which just hit 30000 miles and told me to contact the dealer. I also received a couple of txt from Hyundai, one, that this service is free compliment of Hyundai. Called for an appt and talk to Roceo, I asked her twice about the service being free and she said YES, asked her again before we hang up and said YES again. Drove over an hour this am due to traffic, coming from Chula Vista... Brittney came and got some info and told me she will be back to check her computer...came back and handed me a paper while telling me that the change oil and tire rotation is free but I have to pay the 30000 miles service! PRICE: Over $1100.00 So I told her what Roceo told me that it is free... Brittney said Roceo is part of TELE... and she does not know and gave me a wrong info. Her mistake and she will address this... while I was pissed off. Drove over an hour during traffic then this treatment? And I even bought this car from this dealership! I talked to her supervisor Eric, but for nothing...he just smiles at me.... SO BE AWARE!!!!!

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