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Johnson Hyundai 22

Oil Change 14

Location 13

Care 13

Repair 9

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Trampis P.

Wendell, NC

11/23/2023

Categoría: Service

Service department is a mess and no communication

The service department at Johnson Hyundai of Wake Forest was absolutely horrible on my last visit. I had to have my Hyundai Sonata Hybrid towed in for the third time because the "pull over safely and do not drive" light came on. They had my car for over two weeks and I was never contacted by the service consultant except one time when I called and asked the woman who answered the phone to go physically tell him to call me back as soon as he was done with the guest he was talking to. He did call me then but that was days after the diagnostic was ran. He said an oil change would fix the issue so I waited several more days for a simple oil change and wouldn't have gotten done then (over two weeks later) except that I threw a fit because it had been so long. The service manager said he would make sure it got finished that day, he would test drive it and I could pick it up mid afternoon. I called him at 4:45 but had to leave a voicemail because he wasn't answering his phone. I got a TEXT Message a few minutes later telling me "the tech forgot to do it". I called back and threw another fit to get it done that day. When it was done, the service manager couldn't even be bothered to call, I just got text messages. When I did go pick it up, the service department wouldn't even come out to explain anything. All I got were my keys and a post it note that said "customer just needs keys". Nobody told me where my vehicle was or anything else because she didn't know. When I talked to the general manager, he was apologetic but was only able to say he would give me a free oil change because he didn't know how else to compensate me for the unacceptable experience (his words). How about paying my $150 tow bill or something like that. Having to try to borrow a car AND make it to work everyday was extremely difficult and I was never offered a loaner car.

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