Reseñas de Departamento de servicio's

4.8

(603 Reseñas)

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Austin C.

Jacksonville, FL

05/02/2023

Categoría: Service

Typical stealership

Don’t waste your time or money going here. For some reason they still think it’s okay to advertise vehicles online for MSRP and then inform you that there’s actually a 10k “market adjustment” when you actually go in. That was common practice for most dealerships during the pandemic, but last I check COVID is over now and if wasn’t already shady before it definitely is now. Do yourself a favor call around and find another dealership that isn’t charging that fee, trust me there’s at least one that I know of. When you’re driving around town look at the dealer stickers on the back of the Hyundais, you’ll notice there isn’t too many Jenkins and a lot of another one that starts with a K and ends with a Y.

Austin C.

Jacksonville, FL

05/02/2023

Categoría: Service

Typical stealership

Garey D.

Fernandina Beach, FL

10/29/2022

Categoría: Service

Great car!

The Kona is a great car. All sales personnel were outstanding, especially Bill Morrissey.

Mehmet T.

Jacksonville, FL

10/06/2022

Categoría: Service

because they only make promises and don't keep their promises

Mehmet T.

Jacksonville, FL

10/05/2022

Categoría: Service

Pooooor

Poooooooooor

Gwendolyn B.

Green Cove Springs, FL

09/13/2022

Categoría: Service

Purchase of a New SUV

I was very pleased with this dealership and the salesman David Mitchell that assisted me in a very professional manner with the purchase of my brand new Pallaside Calligraphy. He was awesome!

Sandro A.

Jacksonville, FL

06/15/2022

Categoría: Service

Bad alignment - to drive my car is a hazard

On 06/11/20222 I had another alignment done to fix a previous one made in April. I had to turn my steering wheel to the right to drive straight.
I contacted Mr. Knight and told to drop the car off, so the problem could be fixed.
I contacted him today 06/15/2022, and I said thanks for for the help and also asked him if the mechanic drove the car after the alignment. The steering wheel is leveled but the car is going still to the right while driving straight. The car is acting strange while using the drive assistant, so I turned it off. For my surprise the car still has the same problem.
The issue needs to be addressed as soon as possible because driving the car is a hazard now. I don’t feel safe driving it.
I am very very disappointed with Hyundai Jenkins.

Called him 3 times and left VM.
no answer or any kind of contact

The email was sent first thing today and his answer was :

Hi Sandro
I am sure that our technician did drive your car. However, I am happy to have him it again. If adjustments need to be made, of course we will adjust to make sure that you are happy.
When can we expect you to come by?
Regards

Tony Knight
Service Manager
Jenkins Hyundai of Jacksonville
904-420-3100 Ext. 3131

Sandro A.

Jacksonville, FL

06/15/2022

Categoría: Service

Bad alignment service - the car is a hazard to drive

On 06/11/20222 I had another alignment done to fix a previous one made in April. I had to turn my steering wheel to the right to drive straight.
So. Mr. Knight told to drop the car off, so the problem could be fixed.
I contacted him today 06/15/2022, and I said thanks for for the help and also asked him if the mechanic drove the car after the alignment. The steering wheel is leveled now but the car still going to the right while driving straight. The car is acting strange while using the drive assistant, so I turned it of and for my surprise the car still has the same problem.
The issue needs to be addressed as soon as possible because driving the car is a hazard now. I don’t feel safe driving it.
I am very very disappointed with Hyundai Jenkins.

The email was sent first thing today and his answer was :

Hi Sandro
I am sure that our technician did drive your car. However, I am happy to have him it again. If adjustments need to be made, of course we will adjust to make sure that you are happy.
When can we expect you to come by?
Regards

Tony Knight
Service Manager
Jenkins Hyundai of Jacksonville

Called him 3 times and left VM.

no answer or any kind of contact
904-420-3100 Ext. 3131

Emily R.

Jacksonville, FL

2019 Hyundai Elantra

03/29/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/29/2022 02:17 PM

Thank you for the great review!

Betty W.

Jacksonville, FL

2021 Hyundai Kona

ReScore Reseña™

03/30/2022

Cliente Verificado

Categoría: Service

Good clean environment

Friendly staff very helpful and accommodating

Reseña Original

03/23/2022

Tipo de Servicio: Repair

Categoría: Service

My visit was long than expected, but the staff was very friendly and the dealer ship is clean and affordable

Very friendly

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/24/2022 05:34 AM

Thank you for the feedback

Walter R.

Fernandina Beach, FL

2021 Hyundai Elantra

03/19/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Everything is very good and excellent ????

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/22/2022 05:42 AM

Thank you for the great review!

Cliente verificado

Jacksonville, FL

2019 Hyundai Santa Fe

03/19/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Routine service

Service department personnel were friendly, professional and efficient.

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/22/2022 05:43 AM

Thank you for the great review!

Caressa C.

Jacksonville, FL

2019 Hyundai Kona

03/15/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thank you shawn

Shawn did great in the service center very great customer service and fast

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/16/2022 11:31 AM

Thank you for the great review!

Cliente verificado

Jacksonville, FL

2013 Hyundai Genesis

03/15/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Timely service.

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/16/2022 11:31 AM

Thank you for the great review!

Cliente verificado

Jacksonville, FL

2020 Hyundai Elantra

ReScore Reseña™

03/21/2022

Cliente Verificado

Categoría: Service

Warranty misrepresentation

THE SERVICE DEPARTMENT IS TOTALLY FINE, I HAVE NO ISSUE WITH THEM. However, the warranty when I purchased the car was not explained well enough. So the only qualm I have is that I wasn’t expecting to have a $100+ charge, I was expecting the service to be covered.

Reseña Original

03/15/2022

Tipo de Servicio: Maintenance

Categoría: Service

Maintenance Warranty is Misleading

When I purchased the car, I thought that the warranty I was getting with the car was: for 5 years, they covered oil changes and tire rotation and balances. What the warranty actually was: once a year for 5 years, we’ll cover the oil changes and rotation and balances. So I feel slighted because of that, but other than that issue, I love the employees here and the car is amazing.

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/16/2022 11:32 AM

Thank you for the feedback

PHILLIP W B. de Jenkins Hyundai Of Jacksonville respondió el 03/21/2022 06:40 AM

didn't realize the survey was based on Jonathan, and he was very pleased with the way he was treated just a little upset of the terms of Hyundai's service plan

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