I am very impressed and grateful with my car oil changed. Service is prompt n efficient. All of your employees are very nice and helpful. Nothing to complain....will be back soon. Fully recommended.
Recomendado
KW
K W.
Vienna, VA
10/16/2020
All round excellent service
I am very impressed and grateful with oil changed service....prompt n very satisfied...5 star and recommended.
Recomendado
SL
SABRINA L.
Vienna, VA
08/09/2019
State Inspection turned into $1200 in Damage
I brought my 3 year old car in for a state inspection which passed. I walked out with $1200 in damages. Somehow they drained my battery while performing the state inspection which lead to trying to just start my car with a charging station that wasn't working properly, managers words. I was never told my battery died nor was I told they attempted to jump start my car. In doing so they managed to fry my battery and immobilization system. They took no blame and simply stated I had no proof they caused the damage. Batteries and immobilization systems don't fry on their own.
No Recomendado
MP
Mark P.
Vienna, VA
04/06/2019
Great Service
Fast, thorough service.
Recomendado
LH
Lou H.
Vienna, VA
03/12/2019
Friendly , competent service
This is my first time at James Madison Shell and I was very pleased with the way I was treated. The representative was very friendly and explained the costs of the services. Based on my experience I would gladly recommend the station to friends.
Recomendado
SP
Shawn P.
Vienna, VA
01/30/2019
Great service and price.
I have been a customer of James Madison Shell at Vienna for about 10 years. We have three cars that have not seen the dealership service since we started taking our cars to JMS at Vienna.
Recomendado
TB
Tom B.
Vienna, VA
04/02/2018
Long time customer
I’ve used the service department for years to service and perform safety/emission inspections04/02/18 on our four vehicles. I’ve been satisfied with the workmanship and the friendly staff.
Recomendado
RF
Ray F.
Vienna, VA
03/28/2018
Inspection
Excellent and speedy service, thanks
Recomendado
NN
n/a n.
Vienna, VA
06/17/2016
Do not get car inspected here!
This is the second time in two years that my car did not pass inspection with the same inspector. When getting a second opinion it is amazing that I am told my car passes inspection! If I had trusted this inspector for a second time I would have had to "shell" out over $700 dollars! I suspect he is trying to elicit service sales.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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