I went in the shop today because they were on the list in Repair pal. Upon entering, the welcome was amazing. Matt spoke to me like he had known me forever, and that eased my anxieties. He looked at the list of repairs that I was given by another garage, checked my vehicle and then told me what I needed and what I didn't. He quoted the prices, and at once I realized that they were cheaper. They gave me a ride home, while they worked on my vehicle and then came to get me when they were done. I was very impressed with his honesty, and with their efficiency.
I will definitely make them my garage, moving forward.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I will definitely make them my garage, moving forward.