My Hyundai was due for the regular service interval oil change of 7,500 per the owners manual. When I called to make the appointment, the service rep confirmed this as well. However after I had dropped the vehicle off and returned to work, the called and said it actually didn’t qualify but they would recommend the oil change. Upon calling hyundai customer service, they stated this oil change should have been covered by the dealership as a part of the complimentary maintenance. When I told the service advisor, Paul, about this, he was very rude and kept saying “we only cover one per year” but couldn’t provide proof of that. So he made me pay to get my car back.

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