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Oil Change 404

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Problem 111

Service Advisor 110

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Donna M.

Las Cruces, NM

12/13/2023

Categoría: Service

Terrible service

I had been waiting for about a year to get a particular suv. I was finally informed that one was "on the boat" and that if i wanted it i would need to give a $1,000 deposit to hold. I did and it arrived a month later. well needless to say, the day it arrived I got a call from the salesman wanting me to go in that day to purchase it. he made it seem like it was a do or die situation. so we went. and of course first off the bat they offered me WAY less for my trade in that what it worth(no surprise). after a couple hours putting up with bull we finally signed paperwork only to go do an inspection on the NEW vehicle and find out it was damaged!!!!! I was told that it was "probably" damaged when it was taken off the truck and that they would call and schedule for it to be fixed. NOPE I want that part to be replaced not "FIXED". anyway no one has called to schedule to get it replaced and everytime I call, I get "the service manager will call and schedule and get you a loaner to use. its been a month. you would think that since they damaged my new vehicle that they would get on it right away.

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