Hyundai of El Paso in El Paso, TX looks forward to serving your Hyundai needs. Our expert Service & Parts staff are here to assist customers in keeping their Hyundai vehicles in great shape. Call us today! Hyundai of El Paso in El Paso, TX looks forward to serving your Hyundai needs. Our expert Service & Parts staff are here to assist customers in keeping their Hyundai vehicles in great shape. Call us today!
In my opinion, the owner of Hyundai of El Paso, Oscar Lesser, and the General Manager, Carlos Tirado, should be deeply concerned about the reputation of their dealership. Moreover, the Service Manager, Tom DeArman, should share in this concern. It is disheartening to witness a dealership, entrusted with upholding the standards of the Hyundai brand, fail to stand by its products and warranties.
One particularly egregious issue revolves around the Theta engine, commonly found in Hyundai Santa Fe Sport vehicles sold by this dealership. This engine has a troubling history of production-related problems, leading to a class-action lawsuit against Hyundai. My ordeal began when my vehicle's engine abruptly ceased functioning while I was traveling at highway speeds on Spur 601. I consider myself fortunate that it did not result in a dangerous situation, but this incident marked just the beginning of my troubles.
The warranty claim process proved to be an exercise in frustration. Attempts to gather information over the phone were met with stonewalling, leaving me on hold for an exasperating 45 minutes before I decided to drive to the dealership while still on hold.
Upon my arrival, I was informed that my engine had indeed seized. I provided documented proof of two years of regular oil changes using full synthetic oil. Astonishingly, the dealership denied my warranty claim, citing 'exceptional maintenance neglect.' This decision felt like a blatant attempt to evade their warranty obligations and was deeply disappointing.
It came to my attention that the dealership had inaccurately entered my vehicle's mileage in the request for warranty coverage. This falsification was entered into the system and submitted for review. When I brought this issue to the attention of the Service Manager, Tom DeArman, he stated that mileage has no bearing on a decision related to warranty coverage. This raises concerns about the transparency and integrity of the dealership's practices. Entered milage was 115,223 with the actual being 72,795. A major discrepancy.
My trust in Hyundai's promise of a dependable warranty has been irrevocably shattered by my experience with Hyundai of El Paso. I strongly advise potential customers to exercise caution and avoid this dealership at all costs. The behavior of its owner, general manager, and service manager has left me disheartened and questioning the integrity of their operation. Don't waste your hard-earned money here; there are more reliable options available. Oscar Leesers Hyundai of El paso is profit over people and safety. Stay far away.