Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more
To make matters worse, my Blue Link stopped working on Sunday. I spent all day on 5/18/2026 trying to reach the person who originally set it up for me, but no one returned my calls. I called again on 5/19/2026 and still received no response until I requested to speak with the manager.
After explaining my concerns, the manager, Drew, told me that although he oversees all departments, it was “not his job” to fix my Blue Link issues or the warning signals on my dashboard. Instead of showing empathy, professionalism, or offering solutions, he spoke rudely and dismissively. A good manager should care about customer concerns and work toward resolving problems, especially when someone has purchased a new vehicle from the dealership.
What made the situation even more frustrating was Drew telling me that if I felt they were not doing right by me, I should simply take my car to another Hyundai dealership. A manager who does not believe in his own dealership’s ability to properly help customers should not be leading a team.
Ironically, the employee(Dylan) who originally paired my car with Blue Link treated me with far more respect and professionalism. He listened to my concerns, treated me like a human being, and gave me possible options for handling the issue.
Drew’s attitude, lack of accountability, and rude behavior were disgraceful and disgusting. Based on my experience, he is not fit to manage customers or lead a team.