Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or Hyundai of Bedford (Formerly Rick Case Hyundai of Cleveland) is conveniently located in Bedford, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai of Bedford’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more
• Initial call (with Drew Sullivan): He offered to cover half the charge, which I still felt was unreasonable. He admitted this happens 3–4 times per month to unsuspecting customers and we shared a chuckle (mostly him, I found it disappointing to here this happened regularly). At least he was trying, so I stayed hopeful.
• Follow-up attempts: Since then, I’ve left 11 messages and made multiple calls with no return calls. Three times Drew promised to follow up but didn’t. By Sept 11, after 14+ unreturned calls, I reached him again.
• Sept 11 conversation: Drew said the dealership “owns the property and can charge whatever they want.” He acknowledged he prioritizes sales and that service comes second. He withdrew his earlier offer to cover half and refused warning signage, saying “people can work out the math.” He even implied that compensation depended on me not posting negative reviews.
• Service quality: 14+ unreturned calls in 22 days is unacceptable. I wasn’t asking for a refund at this point, only warning signage so others wouldn’t face a $200 surprise fee. The refusal shows a lack of ethics and service.
ChargePoint, the EV provider, escalated my issue immediately and offered 100% compensation. Thank you, ChargePoint, for your integrity.
For Hyundai of Bedford, it seems negative feedback ends any service. I remain a proud Hyundai owner—but from a different dealership. I will escalate this to Hyundai USA corporate.
My number: 416-580-5437. Call anytime. I’m willing to update my review if the dealership takes reasonable action.