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Andrew M.

Brooklyn, NY

03/18/2022

Categoría: Sales

No update

It’s been two weeks, nobody has contacted me. I look at my brand new car and see scratches everywhere.

I still can’t understand how this happens in your detailing shop!

At this point I would like to bring it to a professional and have them fix it and give you guys at Bay Ridge Hyundai a bill.

I’ve never had such a bad experience at any other dealership in my life.

Bilhon A.

Brooklyn, NY

2022 Hyundai Tucson

03/16/2022

Cliente Verificado

Categoría: Sales

Very nice staff! My sales person Jabari is the best!

smoothest car sales transaction i've ever had. No hidden fees, staff was very courteous. My sales person Jabari went above and beyond in getting me the best deal and explained everything to me clearly. Their mantra is Transparency, Efficiency and respect and i feel like they check all those boxes without a doubt.

ADAM L. de Hyundai City Of Bayridge respondió el 03/31/2022 12:15 PM

Hey Bilhon, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Cliente verificado

Kansas City, MO

2022 Hyundai Ioniq Phev

03/12/2022

Cliente Verificado

Categoría: Sales

Positive overall experience

Compared to other dealers in the area they were professional, transparent, and easy to work with.

ADAM L. de Hyundai City Of Bayridge respondió el 03/31/2022 12:15 PM

Hey my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Cliente verificado

Brooklyn, NY

2022 Hyundai Elantra

03/08/2022

Cliente Verificado

Categoría: Sales

Great experience

Great Dealership, Great salesman ,

ADAM L. de Hyundai City Of Bayridge respondió el 03/31/2022 12:17 PM

Sophia S.

Staten Island, NY

2022 Hyundai Elantra

03/07/2022

Cliente Verificado

Categoría: Sales

fantastic

Love the service and customer care.

ADAM L. de Hyundai City Of Bayridge respondió el 03/31/2022 12:17 PM

Hey Sophia, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Andrew M.

Brooklyn, NY

2022 Hyundai Sonata

03/04/2022

Cliente Verificado

Categoría: Sales

Beyond disappointing

I’m exhausted just thinking about writing this review. I came in during the Presidents’ Day sale. I was unaware of the sale going on. My old lease was up and I wanted to get into something new.

They were very quick to hook me up with a salesman even tho they were very busy. With a quick overview of the current models I decided on a sonata. We sat down and started to work out pricing.

Due to the sale I was given a quote, more then I wanted to spend but I could make it work. I really did like the car so I said let’s do it, I’ll sign off and give you a deposit now. They told me the car needed to be inspected and detailed and I could pick it up Monday. BTW this was Saturday night. Deal!

My salesman came back and said there is some bad news. This car isn’t part of the sale, so I can’t give you that price… The sonatas that weren’t in stock for the next 3 months, those were on sale! Of course

Running out of time we worked out a price about 50$ a month more then what I was quoted. Fine! I put my deposit and that was that.

Monday I came in at 10am. Finished paperwork and they took the car to be inspected. Tire/rim and wear and tear insurance was about 60$ more a month then what my salesman had told me… I passed on both. I had been there for over 3 hours and they still didn’t clean the car. I had to leave or I would be late for work… what a disappointment.

Came back the following day at 10am to pick up my car. All they had to do was transfer my plates at this point. Guess what it still wasn’t cleaned. On top of that they sent a girl from the showroom in high heels to transfer my plates. 30 minutes later she still couldn’t figure it out.

After finally getting my plates transferred the Manager handed me my keys. He said “ oh you got a sonata… they’re all right” and shrugs his shoulders. Weird comment I thought. Didn’t bother to tell me anything about the car features etc. I drove off, happy to finally get my car.

As I’m driving down the street I’m trying to figure out where everything is. I look at the dash and realize they gave me a car on empty! Unreal

Contacted my salesman and he was shocked they didn’t fill the tank or clean the car… he offered to take care of it when I came back. Guess I’m going back AGAIN!

A few days later I came back got my tank filled all features explained.. waited an hour for the detail shop to take me and the another hour to “detail my car”

3 hours later they brought the car to me. First time I saw it semi clean. Looked good. Until I got closer. Clearly wasn’t cleaned very well. Then I got closer and noticed a scratch and another and another….. what is going on did they clean my car with a Brillo brush. Small scratches all over my car .. I’m devastated

They called another manager and he said we can buff this out. How can I make you happy we can’t afford a bad review…. Can I offer you an accessory! What a joke. I want my new car to look new I was disgusted … I had enough I had to get out of there!

When I got home and inspected closer my brand new car has been scratched from head to toe, I’m depressed.

Since then I can’t get a response from them. The salesman won’t return my calls. I could just show up and I probably will at some point but I figured I’d give them this good review first.

Great job guys!

ADAM L. de Hyundai City Of Bayridge respondió el 03/04/2022 12:37 PM

Hey Andrew my name is Adam Lika and I am the General Manager over at Hyundai City. We do not like our customers to leave here upset about the condition of the vehicle. I spoke with Scott just now and he explained the whole situation to me. I will have him contact you to rectify all of your issues.

Adam Lika
General Manager
Hyundai City of Bay Ridge

Carl T.

Brooklyn, NY

2022 Hyundai Sonata

02/17/2022

Cliente Verificado

Categoría: Sales

Great experience

Alejandro Cruz 10/10 !!! thanks for everything

ADAM L. de Hyundai City Of Bayridge respondió el 03/04/2022 12:45 PM

Hey Carl, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Ernesto S.

Staten Island, NY

2022 Hyundai Tucson

02/17/2022

Cliente Verificado

Categoría: Sales

Amazing service!

Big shoutout to Mr. Alejandro cruz! two thumbs up great guy made this experience super easy. I will definitely be recommending him to family and friends

ADAM L. de Hyundai City Of Bayridge respondió el 03/04/2022 12:45 PM

Hey Ernesto, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Khan M.

Brooklyn, NY

2022 Hyundai Santa Fe Hev

02/16/2022

Cliente Verificado

Categoría: Sales

Great place for business

Great and trusted folks to deal with.
timely and better understanding provided..

ADAM L. de Hyundai City Of Bayridge respondió el 02/17/2022 12:48 PM

Hey Khan, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Sandjar Z.

Brooklyn, NY

2022 Hyundai Santa Cruz

02/16/2022

Cliente Verificado

Categoría: Sales

Pleasantly surprised

I was shopping around for a car and walked in at this dealership. I was lucky to meet Jabbari whose professionalism and work ethics led me to buying vehicle. The process itself was stress free, fast and fun.
Again, I only bought it because I had confidence in my sales person. Thank you!

ADAM L. de Hyundai City Of Bayridge respondió el 02/17/2022 12:48 PM

Hey Sandjar, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Maureen G.

Brooklyn, NY

02/16/2022

Categoría: Sales

Sales Dept - Super professional

This is the 3rd Hyundai Tucson that I have purchased since 2006. This was by far the best experience. My salesman was Patrick and he was top notch. I was given a fair deal for my trade-in and Mo the finance guy took the time to explain every step very thoroughly. Ray was also there every step of the way. Great experience and will definitely use them again when my son buys his first car. I highly recommend this dealership.

Cliente verificado

Brooklyn, NY

2022 Hyundai Sonata

01/25/2022

Cliente Verificado

Categoría: Sales

A1 Experience!

George and team have been nothing but helpful and professional throughout my experience getting my new 2022 Sonata.

ADAM L. de Hyundai City Of Bayridge respondió el 01/31/2022 12:41 PM

Gennadiy V.

Staten Island, NY

2022 Hyundai Santa Fe

01/25/2022

Cliente Verificado

Categoría: Sales

Hyundai City of Bayridge

I honestly love the car I purchase.

ADAM L. de Hyundai City Of Bayridge respondió el 02/03/2022 07:40 AM

Hey Gennadiy, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com

Elena C.

Brooklyn, NY

2022 Hyundai Venue

01/16/2022

Cliente Verificado

Categoría: Sales

Nice service

First impression matters. They made sure will deliver the best service out there!

ADAM L. de Hyundai City Of Bayridge respondió el 01/21/2022 09:04 AM

Hey Elena, my name is Adam Lika and I am the General Manager over at Hyundai City of Bay Ridge and I just wanted to thank you for your purchase. We are trully thankful for your business. In the future if you need anything, please do not hesitate to contact me directly.

Adam Lika
General Manager
Hyundai City of Bay Ridge
ALika@HyundaiCityNY.com