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Oil Change 111

Hyundai 112 73

Care 65

Problem 63

Pleasure 50

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Joe H.

Holtsville, NY

05/13/2023

Categoría: Service

Service Department is awful!!!!!

The service department desk personnel here are totally incompetent. I have never dealt with a dealership with such poor customer service and with such lack of knowledge of the vehicles that they service. I would advise anyone NOT to bring their vehicle to this dealership for any type of service. This service department after 3 years and several days of my vehicle being left at this dealership still are unable to explain or find the cause of a roof leak that constantly leads to the center console light shortening out and needing to be replaced along with water entering the vehicle. I'm hoping at this point that's the only damage. As of my last visit instead of removing the center console light and the front headliner and checking for damage and to make attempt to locate the cause nothing was done with the exception of them running water over over the sunroof while the so called technician sat inside my vehicle. I was advised the next day when I picked up my vehicle that nothing else is going to be done and that the bulb in the center console will cost me $120 to replace.
What a disgrace!

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