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Hyland Auto 4

Alternator 4

Hyland 3

Dave 3

David Hyland 3

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Brian b.

Tempe, AZ

12/17/2022

Charges for work that was not done

Very disappointed with the work performed or not performed correctly. I went in for a new alternator and was told the valve cover was leaking oil on it and needed to be fixed as well. They did install a rebuilt alternator. When I took it home the check engine light was on due to an intake manifold leak, I took it back and they did fix that for free. Then a few days later I noticed that oil was still leaking on the alternator so I took it back again and was told to bring it back again next week. In the meantime I went to emissions testing and was informed that there was a recall notice for that same problem. So I took it to the dealership for the recall repair and showed them the invoice from Hyland and asked them to inspect the work Hyland had done 2 months earlier and give me a report if the work had been done properly or even done at all.... the technician at the dealership said the valve cover gaskets was original and had never been replaced. So I called David Hyland the owner of Hyland auto and questioned him about the work and asked for a refund for the work I paid for that was not done. At that point he got very defensive and insisted that everything I paid for was done and that I should have brought the car back to them instead of taking it to the dealership. They seem like nice people and have mostly good reviews but don't be fooled by the friendly attitude. If you have parts replaced always ask for the old parts back because you own them. I'm no dummy I have been fixing my own cars for years until they got to complicated and computerized and I am sure I was charged for work that was not done. I even have a statement from the dealership that says it wasn't done. So my only choice is to let it go and accept a $600 loss of taking them to court to seek reimbursement

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