Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
When I attempted to leave, Mike Rutherford the general manager followed us to my vehicle. While he referenced the situation inside as “drama,” his behavior was equally condescending and dismissive. He continued to imply that I did not understand the transaction and attempted to control the interaction rather than allow me to disengage.
During this time, my autistic daughter was crying and screaming in the car, clearly overwhelmed. Despite this, Mike Rutherford continued speaking and delayed my ability to leave. I had a professional coach on the phone who directly informed him that his actions were not helping, which he disregarded.
Mike Rutherford repeatedly stated that my requests were unrealistic or impossible. Later that same day, I completed the exact transaction he claimed was impossible at AutoNation Honda, where I was treated professionally and with respect.
This dealership demonstrated a pattern of intimidation, gender-based condescension, and disregard for a family’s wellbeing. Based on my experience, I would strongly caution women against doing business here.