Thank you for visiting the SureCritic Review page for Happy Hyundai of Libertyville. We look forward to showing you what great service we can provide for you and your Hyundai vehicle. Thank you for visiting the SureCritic Review page for Happy Hyundai of Libertyville. We look forward to showing you what great service we can provide for you and your Hyundai vehicle.
The sale paperwork could not be completed by Finance Manager Mike Cavanagh as the system was down. Enough paperwork was manually prepared to allow for possession of the vehicle. Adding an extended warranty was discussed at that time. I requested the addition of the warranty later that afternoon through Devon.
6/29 – 7/2 An intermittent error message “Shift to Park” appeared several times. The vehicle was in Park and would not shut off until shifted into Drive and back to Park several times.
7/3/2024 Devon texted and called to state the system was up and I had to come in that day to sign the paperwork. I was unable to do so, Devon came to my house. I signed the paperwork. The warranty was not included as requested. I decided to purchase that separately to save on interest. I showed Devon a video of the “Shift to Park” error. He said he would add it to the service order.
7/15/2024 Purchased warranty directly through Mike Cavanagh. It was illegally backdated to 6/25/2024. Further, it was never disclosed as being intended for use only at Libertyville Happy Hyundai unless several conditions could be met in advance.
7/15/2024 Emailed Service Manager for update on scheduling service. I received a phone call from the service dept on 7/18/2024 to schedule service on 7/25/2024.
7/18/2024 Lienholder on traded vehicle was paid off 23 days after sales transaction of 6/25/2024.
7/25/2024 Vehicle was checked in for ‘service lights on dash (Shift to Park), license plate bracket and paint’. I showed a video of the gearshift issue to John Verschelden, Service Advisor. John also took pictures of the chips/clumps to be repaired.
7/26/2024 I received a call indicating service had been completed. That was not the case. Upon arrival at the dealership, I found the license bracket installed. but they were unable to duplicate the shift to park issue. The paint chips/clumps were not repaired. John looked at the vehicle and couldn’t explain why not. He retrieved the Used Car Manager, who stated we don’t do paint work on used cars. This is a blatant lie. After further discussion, he retrieved Sales Director Alan Tapper who briefly examined the vehicle and said we don’t do paint work on used cars. This is a blatant lie. After further discussion and extensive delays, Alan excused himself to retrieve his paint specialist who was working on used vehicles elsewhere on the lot. He looked at the chips/clumps, advised he could complete the repair in about 20 minutes and Alan had salesman Devon Brown scheduled paint repair service for 7/31 at 11am. At that time, I asked Devon why it took 23 days to pay off the lienholder on the traded vehicle and why that vehicle (which had already been sold) was still in my name after 30 days. Devon said the system is still down. This was a blatant lie. He advised me on 7/3/2024 by text and voicemail that the system was up.
7/31/2024 Paint chips/clumps were repaired. It took 3 hours to complete a 20 minute job. I watched the paint specialist drive into the lot an hour after my scheduled appointment.
7/27-8/26 Continued intermittent ‘Shift to Park’ error messages preventing the vehicle from shutting off and getting longer in duration. I found GM was fully aware of the issue and had issued Technical Service Bulletin 23-NA-119 on 11/23/2023 to replace the gear shift assembly on affected vehicles. This was a known issue and Libertyville Happy Hyundai should have completed the recommended repair during 7/25-7/26 service. It is reasonable to conclude the car was traded to Happy Hyundai because of this issue, Happy Hyundai was aware of the issue and sold the vehicle without first repairing it to save repair costs.
8/20/2024 Service appointment made for gear shift assembly replacement.
8/27/2024 Gear Shift Assembly replacement was completed. There have been no further occurrences of the ‘Shift to Park’ issue.
11/16/2024 Registration finally received from Happy Hyundai nearly 5 months after purchase.
11/21/2024 I emailed Devon Brown to offer Libertyville Happy Hyundai to an opportunity to make things right. Devon, who is now A Sales Manager, responded via email, ‘Thank you for giving us another chance’. I then spoke to him by phone explaining I was interested in retiring my loan, cancelling the extended warranty and leasing a new vehicle within specific payment parameters. Devon indicated he would have much better incentives in December and would be able to put it together then.
12/26/2024 Emailed Devon Brown to let him know I would like to take advantage of the greater incentives and complete a lease. He replied, “… it is the end of the year we are running some super aggressive deals for our repeat clients i will be able to help you…” This was at 9:21am. He phoned at 10:31am and said he was unwilling to honor his commitment, and the payment would be $125/month more than previously discussed.