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Happy Hyundai of Libertyville

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(126 Reseñas)
64
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5
20
Total de ReScores
4.9
Promedio de ReScores
64
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Thank you for visiting the SureCritic Review page for Happy Hyundai of Libertyville. We look forward to showing you what great service we can provide for you and your Hyundai vehicle. Thank you for visiting the SureCritic Review page for Happy Hyundai of Libertyville. We look forward to showing you what great service we can provide for you and your Hyundai vehicle.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(224) 207-7200

Horario del Negocio

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
1119 S. Milwauke Ave. Libertyville, IL 60048
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(126 Reseñas)

JM
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Jeffrey M.
Union Grove, WI
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/31/2025
0
Categoría: Service
Ineptitude, Lies, Fraud, Deception
6/25/2024 I drove a White 2020 Buick Encore GX Select, the salesman was Devon Brown. I agreed to purchase the vehicle. A front license plate holder was to be ordered and approximately 8 small chips were to be repaired. Devon touched up the chips by hand resulting in large clumps of paint on and around the chips. It was agreed that Devon would set up service to order and have the plate holder installed as well as have their paint specialist professionally fix the chips/clumps.
The sale paperwork could not be completed by Finance Manager Mike Cavanagh as the system was down. Enough paperwork was manually prepared to allow for possession of the vehicle. Adding an extended warranty was discussed at that time. I requested the addition of the warranty later that afternoon through Devon.
6/29 – 7/2 An intermittent error message “Shift to Park” appeared several times. The vehicle was in Park and would not shut off until shifted into Drive and back to Park several times.
7/3/2024 Devon texted and called to state the system was up and I had to come in that day to sign the paperwork. I was unable to do so, Devon came to my house. I signed the paperwork. The warranty was not included as requested. I decided to purchase that separately to save on interest. I showed Devon a video of the “Shift to Park” error. He said he would add it to the service order.
7/15/2024 Purchased warranty directly through Mike Cavanagh. It was illegally backdated to 6/25/2024. Further, it was never disclosed as being intended for use only at Libertyville Happy Hyundai unless several conditions could be met in advance.
7/15/2024 Emailed Service Manager for update on scheduling service. I received a phone call from the service dept on 7/18/2024 to schedule service on 7/25/2024.
7/18/2024 Lienholder on traded vehicle was paid off 23 days after sales transaction of 6/25/2024.
7/25/2024 Vehicle was checked in for ‘service lights on dash (Shift to Park), license plate bracket and paint’. I showed a video of the gearshift issue to John Verschelden, Service Advisor. John also took pictures of the chips/clumps to be repaired.
7/26/2024 I received a call indicating service had been completed. That was not the case. Upon arrival at the dealership, I found the license bracket installed. but they were unable to duplicate the shift to park issue. The paint chips/clumps were not repaired. John looked at the vehicle and couldn’t explain why not. He retrieved the Used Car Manager, who stated we don’t do paint work on used cars. This is a blatant lie. After further discussion, he retrieved Sales Director Alan Tapper who briefly examined the vehicle and said we don’t do paint work on used cars. This is a blatant lie. After further discussion and extensive delays, Alan excused himself to retrieve his paint specialist who was working on used vehicles elsewhere on the lot. He looked at the chips/clumps, advised he could complete the repair in about 20 minutes and Alan had salesman Devon Brown scheduled paint repair service for 7/31 at 11am. At that time, I asked Devon why it took 23 days to pay off the lienholder on the traded vehicle and why that vehicle (which had already been sold) was still in my name after 30 days. Devon said the system is still down. This was a blatant lie. He advised me on 7/3/2024 by text and voicemail that the system was up.
7/31/2024 Paint chips/clumps were repaired. It took 3 hours to complete a 20 minute job. I watched the paint specialist drive into the lot an hour after my scheduled appointment.
7/27-8/26 Continued intermittent ‘Shift to Park’ error messages preventing the vehicle from shutting off and getting longer in duration. I found GM was fully aware of the issue and had issued Technical Service Bulletin 23-NA-119 on 11/23/2023 to replace the gear shift assembly on affected vehicles. This was a known issue and Libertyville Happy Hyundai should have completed the recommended repair during 7/25-7/26 service. It is reasonable to conclude the car was traded to Happy Hyundai because of this issue, Happy Hyundai was aware of the issue and sold the vehicle without first repairing it to save repair costs.
8/20/2024 Service appointment made for gear shift assembly replacement.
8/27/2024 Gear Shift Assembly replacement was completed. There have been no further occurrences of the ‘Shift to Park’ issue.
11/16/2024 Registration finally received from Happy Hyundai nearly 5 months after purchase.
11/21/2024 I emailed Devon Brown to offer Libertyville Happy Hyundai to an opportunity to make things right. Devon, who is now A Sales Manager, responded via email, ‘Thank you for giving us another chance’. I then spoke to him by phone explaining I was interested in retiring my loan, cancelling the extended warranty and leasing a new vehicle within specific payment parameters. Devon indicated he would have much better incentives in December and would be able to put it together then.
12/26/2024 Emailed Devon Brown to let him know I would like to take advantage of the greater incentives and complete a lease. He replied, “… it is the end of the year we are running some super aggressive deals for our repeat clients i will be able to help you…” This was at 9:21am. He phoned at 10:31am and said he was unwilling to honor his commitment, and the payment would be $125/month more than previously discussed.

EC
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Erica C.
De Forest, WI
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/08/2024
1
Categoría: Service
Be careful what you’re buying
A few months ago I purchased a certified 2020 Hyundai Tuscon from HH. Everything looked great on the car except for a few scratches that were pointed out and disclosed in the Car Fax report. Well I am driving down the interstate and my bumper and side panel came loose and started tearing away, I was out of town at the time so I secured it down as best as I could until I could get my insurance agent out to look at it. According to my insurance agent this car had been in an accident prior so there was nothing they could do to cover it. I then reached out to HH asking if they would be able to replace it as it was never disclosed or even noted this car had been in an accident. My insurance agent stated that if they had inspected the car properly they would have seen bumper was just bonded on and was a completely different color. Speaking with the sales manager who was not kind and placing blame on me for not bringing it in even though I live 2.5 hours away and was waiting for insurance to look first. So unless you love discovering secret problems with your car later on do not buy a car here!

JS
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JACQUELINE S.
Saugatuck, MI
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/09/2024
0
Categoría: Service
NOT Happy, NO Title
In October 2023 we paid cash and bought a 2023 Hyundai Ioniq 5 from Happy Hyundai. My husband and I have made repeated calls, text and emails to Carlos Rosado (manager), Jim Calka (sales), and Anthony Segretti (finance) regarding the title to our car. We to this date have not received the title. This is unbelievable, unprofessional and a total hassle. We are NOT Happy having No Title to our 2023 Hyundai Ioniq 5!

SA
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Scott A.
Libertyville, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2023
10
Categoría: Service
Been looking for a particular car for months
I have been looking for a Cadillac XT5 for several months. Happy Hyundai had one on their lot, called and made an appointment to test drive. The car was perfect, David our salesman was great as was Anthony in Finance. It was a great experience and would tell all my friends and family how well we were treated.

GI
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George I.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2023
10
Categoría: Service
Buying a car.
I went to Happy Hyundai of Libertyville Dealer to see a car for sale.David Kubin showed me the car and a drive test.He is friendly and professional helping me with my purchase.Thank you.

CL
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Cathy L.
Mchenry, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2023
10
Categoría: Service
Great experience!
Recently began searching for a new car - to replace one that needed to be retired! We weren't in any particular hurry so I took my time looking up reviews on different makes of SUVs. We have been driving Hondas for 20+ years but wanted to see what was out there. The Hyundai Tucson rated high and with recommendation from current Hyundai owners/drivers we took a look. Went to Happy Hyundai Libertyville and Jim C. showed me the Tucson. I told him upfront that I was not going to be purchasing that day - that I just wanted a look. Jim did not pressure me at all - he showed me the various features of the Tucson and the different trim packages. He offered to let me test drive - but I didn't even want to do that. He answered all my questions and then some - and not one moment was there any pressure to purchase. I went home to sleep on it - and research some more - even going to a couple of other dealers. After doing that, I called Jim and said I was interested and gave him my 'out the door' price. He worked with whoever he needed to and we got to a deal. Even the final touches with the finance manager were not too pressured. So far I really like my new Tucson. Limited. And, it has some nice features that my Honda with an EX-L package does not have like heated steering wheel (LOVE IT!), and auto retracting driver seat when in park and opening the driver's door to open up the space to exit the vehicle. Customizable interior accent lighting (I think that's what it's called) - perfect for me since I don't like the white or blue lighting often used for this.

VL
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Victor L.
Round Lake, IL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/10/2022
0
Categoría: Service
Recall
We got a letter from Hyundai letting us know there is a recall on our vehicle my wife called them to let them know about this so we can set something up to drop off and the advisor that she spoke with pretty much told her there is no recall on it just from her telling her the year make and model. I’ve worked in a dealer for about 10 years and from my experience you can tell by the vin they pretty much just told my wife there’s no issues with the car and no service due. She called the gurnee dealer and mentioned the letter we received there first thing they asked for was the Vin and right away they confirmed there is a recall that needs to be taken care of. They set her up with a drop off date the soonest they had. I haven’t really been to pleased with the service that we have gotten at happy Hyundai I’ve taken the car there because they bought the dealer that we use to take our car too but none of the employees from service went with the dealer. Time to start looking around for service dept for my wife’s car

JJ
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Joseph J.
Round Lake, IL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/04/2022
0
Categoría: Service
2023 Santa Fe Calligraphy Stock #24096
On 2 August 2022, I came into look at the 2023 Santa Fe Calligraphy Stock # 24096. On Libertyville Hyundai, website they showed the 2023 Santa Fe Calligraphy MSRP: $45,715.00. I was approached by Sean (Salesperson) in the showroom. Sean took me outside and showed me the Calligraphy and the MSRP was $45,715.00. Sean said that the vehicle cost is now $50,000.00. I asked why and he said for the added amenities (B_ _ L S_ _ T).

I then showed him my trade in 2015 Chevy Camaro (RS Package) with approximately 19,400 miles on it. I showed him the damage to the right front fender and told him an auto repair place quoted me $1038.00 to fix it. Sean said it would cost more than that to fix it but he said he wasn't an auto and body guy. So why tell me it would cost more than what the auto repair shop quoted me . Sean said he had the Camaro appraised and said it was worth in the area of $21,000.00. He was trying to close the deal and he wasn't doing so well so he ran and got his boss (Luke). Now Luke is telling me my Trade in is worth approximately $18,500.00. I asked why it went from approximately $21,000.00 to Approximately $18,500.00 and he said $18,500.00 was the finally appraisal and the difference was to fix the damaged right front fender. I told him I was given a quote of $1038.00 to fix it and he just said that was the finally trade in value. Now Luke is telling me the vehicle financing would be roughy $460.00 for 84 month. I was wearing a Vet Nam Era Hat and Luke asked me if I was a veteran. Now that is insult to injury. I went to Libertyville Hyundai website today (08/04/22) and they are still advertising the Calligraphy for $45,715.00. So if the actual cost of the vehicle is $50,000.00, than why haven't they changed the cost on there website!!!!!!!!

AB
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Andrew B.
Vernon Hills, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2022
10
Categoría: Service
Great Service Department
Salina and Guy restored my faith in using a dealership service department.
They were efficient, honest and did not try to sell me services I did not need.
Thank You,
Andrew Blazsanyik

AB
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Andrew B.
Vernon Hills, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2022
10
Categoría: Service
Very Satisfied with Service Department
Salina and Guy restored my faith in visiting a dealer service department.
They were Honest, Ethical, and Cared about my experience.
They did what they promised to do, and did not try to up-sell me for work that I did not need.
Thank you, Dr. Blazsanyik

DM
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dennis m.
Lake Zurich, IL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/06/2022
0
Categoría: Service
You will not be "HAPPY" when they demand $10,000 up charge for a so called hot car!!!
I went there to drive the new ioniq and asked for the price as i was fully prepared to purchase, the salesman would not give me a price and told me that only a mgr could do that. So in comes the sales or maybe he was the gen mgr and asked me if i was ready to buy today i answered in the affirmative and he immediately went into his spiel about the $10,000 MARKET ADJUSTMENT I immediately left and had to go out of his market and purchase at MSRP without any adjustment! I suggest you shop!

DM
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dennis m.
Lake Zurich, IL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/06/2022
0
Categoría: Service
You will not be "HAPPY" when they demand $10,000 up charge for a so called hot car!!!
I went there to drive the new ioniq and asked for the price as i was fully prepared to purchase, the salesman would not give me a price and told me that only a mgr could do that. So in comes the sales or maybe he was the gen mgr and asked me if i was ready to buy today i answered in the affirmative and he immediately went into his spiel about the $10,000 MARKET ADJUSTMENT I immediately left and had to go out of his market and purchase at MSRP without any adjustment! I suggest you shop!

VH
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Victor H.
Arlington Heights, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2022
10
Categoría: Service
Purchased 2023 Elantra with the help of Chelly Guerroro, Jesus Opropeza, and Matt Bruggeman.
Chelly Guerroro, Jesus Opropeza, Matt Bruggeman, and Anthony Segreti were very nice to deal with. They were professional, polite, and knowledgeable. From my arrival, the test drive, and finance arrangements, everything went smoothly. I am happy with the vehicle I purchased, will service my vehicle here, and recommend this dealership and personnel to family and friends.

EL
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Erin L.
Grayslake, IL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/21/2022
0
Categoría: Service
Beware of Service Department Scam
I called Hyundai because my AC was not blowing cold air. The person who answered the phone was rude from the very beginning of the conversation. When I asked to speak with Omar who've helped me back in January I was told he is no longer there and they've had a lot of turn over and everyone left. 1st Red Flag. January 2022 Hyundai replaced the engine due to an oil consumption issue and fortunately they replaced it for free due to our warranty. Obviously we didn't check the AC until this past week when the weather was warm and neither did Hyundai for some reason. I brought the car in on May 17th. They told me it would be around $1,300.00 to fix it because there are two lines that are cracked. They also wanted to charge $160.00 to diagnose the issue which I said I'm not paying since they didn't do what they were supposed to in January. When I called to set up the appointment I was told it would be $199.00, then she said $189.00 to diagnose. After I asked to talk with manager, I was then told oh our manager wants to make our customers happy so we will waive the charge. We conversed with two other mechanics that we know and they both told us this doesn't sound correct. When they replaced the engine they evacuate all fluids and lines. They were supposed to repressurize the AC system upon startup and reinstall Freon which was not done. The system was left in vacuumed status. The tech said they did multi point inspection and said it was cracked lines. Not True! Fortunately on May 21 took the car to our mechanic friend and the cost was only $120.00 . He checked all belts, lines, any cracks. The reason I brought it to Hyundai at first is because they should have been accountable since they were the ones who replaced the engine. Today we called to share our bad experience with the service manager I spoke to on May 17th. Go figure he is no longer there either. I always had great experience at Knauz Hyundia in Lake Bluff. Sad that it closed.

IH
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Ira H.
Crystal Lake, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2022
10
Categoría: Service
Excellent Customer Service
The other night I stopped by to Happy Hyundai to test drive a car. What makes this visit unique is that I was not buying the car from this dealership and the Sales Manager Carlos Rosado knew this. The Hyundai dealer that I have used and have bought many cars from over the years did not have this model on the lot. So, I asked my dealer if I could go to another store that had this model to test drive one. He told me to go see Carlos at Happy's and he will take care of you. And boy he did. First off when I got there that evening, he was already expecting me at his store. He got the car right way for my wife and I and told me to have a nice ride. He asked if I had any questions on the car keeping in mind that he knows that I was not buying from his dealership. Carlos and Happy's Hyundai did not have to do this, but they did, and they could not be any nicer. Carlos and his team were a pleasure to talk with and you can feel the warmth and caring that he has for his customers. If I did not have my relationship with my local Hyundai dealership, then I would have no problem driving the 45 minutes to see Carlos and his team at Happy's to buy a new car. Thank you for the test drive!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.