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Dave A.

Havre De Grace, MD

02/22/2025

Categoría: Service

Bad service dept

I recently purchased a 2013 mazda 2 from heritage hyundai towson. Within the first 2 weeks the check engine light came on. I took the car to them and the code came back as a issue with the evap. Since it was within the first 30 days they said they would take care of it. I was also told that they would have to order parts but the car would be OK to drive till then with the check engine light still on. The parts took about 3 to 4 weeks to come in. Once the parts come in and the car was taken in to be repaired I was notified by them while the car was at thier shop that there was an additional code coming from the check engine light. I was notified that this code has to do with a faulty pcm module and since it's after the first 30 days that they wasn't going to be responsible for the repair and the pcm module would cost me in excess of 1000$ to repair. They was the ones that said to continue driving it with the check engine light on and just exactly how and when am I supposed to know there's a new code with the light staying on since 2 weeks after I purchased it. Both of these issues happened within the first 30 to 60 days of purchasing the car. Instead of doing the right thing and taking care of the issue they're simply trying to pass the buck off onto the customer. Just know this is what to expect when dealing with the heritage auto group.

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