Scheduled a 8:45 appointment for an oil change. The dealer could not confirm my service writer. I showed them the text and e mail confirming my appointment. I sat for over 4 hours for an oil change my vehicle was done, but the service writer was on lunch. I left with no paperwork or proof the work was done. 4+ hours.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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