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Care 97

Oil Change 96

Coy 54

Problem 47

Hatchett Hyundai East 46

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Samantha P.

El Dorado, KS

09/15/2023

Categoría: Service

Lost keys, no calls

So my car has been here awhile, I’m in the same boat that millions of Americans are in where money is scarce and our time is limited. When my car broke down, it initially went to a shop closer to home but they advised taking it to a Hyundai dealership because the issue it was having was apart of a recall. 6 months later I was denied the settlement, despite the failures being caused directly BY Hyundai, and I find myself with a broken car that I don’t have the money to fix. Now I’m sitting here trying to get it to a scrapyard, and Hatchett cannot pick up their phones or return my calls for DAYS. I also notice they’ve had 3 or 4 head of service department, one lost my keys when it was first towed there but after describing my lanyard they were able to locate my keys. Months later, they’ve apparently lost them again which puts my car’s junkyard value back a few hundred dollars. I’d really like to scrap it and be done with Hyundai once and for all and never step foot on that awful property, but it seems like they know and are refusing to let me just be done with it. I have exes that are easier to deal with for God’s sake. The *only* thing I will be recommending about this place to my friends and family are to file a complaint on my behalf so that maybe Hatchett will finally notice.

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