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Dirt Road Auto And Diesel LLC

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(38 Reseñas)
84
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
1
Total de ReScores
5.0
Promedio de ReScores
84
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(316) 737-4460

Horario del Negocio

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1734 N Ione Rd Rose Hills, KS 67133
Reseñas de Dirt Road Auto And Diesel LLC's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(38 Reseñas)

Cliente verificado
Benton, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2025
cliente verificadoCliente Verificado
10
Great and friendly see
Great and friendly service. Could do a little better on communication but overall great customer service. Will use them again.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 02/07/2025 05:31 PM

Thank you for your patience with us while we dealt with an unexpected complication with another vehicle! We appreciate you and your business!


NC
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NATHAN C.
Wichita, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2025
cliente verificadoCliente Verificado
10
Great Service & Great People
Meriah & Chris went above & beyond my expectations. They got me in during their busy schedule to get my truck fixed and back on the road!

AL
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ALEXANDRIA L.
Derby, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2025
cliente verificadoCliente Verificado
10
Great ownership
Took care of me. Couldn’t be happier.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 02/03/2025 10:11 AM

Alexandria, thanks for taking a few minutes to leave us a review. We enjoyed working with you and look forward to it in the future! 


BT
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BRAD T.
Andover, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2025
cliente verificadoCliente Verificado
10
Focused Service
Consistent and focused service repair. Varied repair expertise and solid work!
The Team A. de Dirt Road Auto And Diesel LLC respondió el 01/29/2025 06:20 PM

Thank you for taking a few moments to leave us a review! We always love when your beautiful car comes in! We appreciate your business and loyalty Brad! 


MG
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MIKE G.
Wichita, KS
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2025
cliente verificadoCliente Verificado
10
Service Performed
Services were performed

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/26/2025
0
Concerned
I'm disappointed that I paid for several hours of inspection and diagnostics, and all of my belt tensioners to be replaced, then received the vehicle with the same issue... I spent more of my valuable time to return and have it fixed right the second time... The belt was changed and the noise went away, so were the tensioners even necessary? Could those funds have gone to something more pertinent on the vehicle? I'm going for a second opinion on the leaking seal that I don't remember seeing in any of the pictures from my inspection and diagnostic... My intuition is putting up red flags... I've spent over $11k with DRAD thus-far and I'm bummed that these concerns have arisen.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 01/30/2025 06:45 PM

Michael, as a small business owner, I believe you understand how impactful negative reviews can be for your business, brand, and reputation.  Especially when the review is unwarranted and unfounded.  This review is based more so on your misinterpretations of services rendered as we provided explicit evidence-pictures and descriptions, to support the repairs recommended by our shop, prior to your authorization.  After our conversation the other day, you stated you did not intend for this review to be seen by the public, rather for it to go directly to management to address your dissatisfaction.  Additionally, you stated you wanted to remove it, but did not have the time to figure out how.  As the vast majority of our customer base is based off of reviews and word of mouth, it is imperative that we address this review as it sits on our profile. 

We believe that we have addressed your complaints and provided evidence where our staff sent you pictures, diagrams, and had conversations regarding the findings/recommendations for services, prior to your approval for completion.  You scheduled an appointment initially for a diagnostic for 4WD, long crank, and “obnoxious” noise in engine compartment, with a full vehicle inspection (this was explained in great detail as a service of 1 hour of labor, the areas to be addressed, and that supporting evidence would be sent upon completion).  Prior to your appointment, there was a detailed conversation identifying specifics of the front-end leak you were concerned about.  We sent diagrams to ensure the area of concern was understood by both parties.  After your inspection, pictures and videos of your vehicle were sent to you, with detailed “tech findings” notes in the estimate for repairs. 

Upon arrival, the oil level was low on the dipstick, we refilled to proper level, and found the thermostat housing bolt was stripped by previous shop in CA, we re-threaded this bolt at no cost to you.  We completed a series of diagnostic testing/procedures, updating you along the way.  When you left our facility initially on 1/23/2025 after replacing your failed AC drive belt tensioner and weathered/aged AC belt, drive belt tensioner and idler, you appeared happy with the repairs, thanking us for our service.  The AC tensioner had failed, the drive belt tensioner had excessive play and we recommended replacing the idler pulley as an industry standard.  Industry standard for these components is to replace the belt, tensioner, and idler pulleys at the same time as they have similar lifespans; replacing them at once, ensures optimal performance and avoids the need for a revisit if one of them fails; as you are always pressed for time. 

When you returned on 1/24/2025 for the belt squeak, you were not visibly upset.  When we apologized for the inconvenience, you stated, “no problem”.  Parts were already here, and you were scheduled to come after those arrived, reducing the time you would have to wait.    As a shop standard, we normally replace the belt when doing tensioners.  However, yours visibly appeared in good condition and due to your strict budget, we attempted to save you money by reusing the belt.  Unfortunately, it was not reusable without noise and had to be replaced. 

We admit, it was inconvenient for you to have to return the next day to have the drive belt replaced.  However, you worked on your laptop in our office while the belt was replaced, engaging in conversation with our staff, sharing stories about your travels, laughing, and smiling, again, appearing to be happy. At your departure, you appeared happy, thanking us for working with you and not charging you labor to change the drive belt and only charging our cost of the belt.

Over the last two years, we have serviced your vehicle twice.  The first service was roughly $9800 which was for a remanufactured engine with installation.  This recent service was the second time we have seen this vehicle for service/repair and both times, you have accused us of dishonest work and expressed your dissatisfaction.  Which has been misleading as your demeanor, attitude, tone, and body language when you leave our shop is always positive and happy, expressing gratitude.  We have given you multiple discounts for both of your services, working with you as much as we can to stay within your budget.  Though, it seems that no matter what we do, how many discounts we give, how much labor we complete free of charge, you are never satisfied.  We pride ourselves on honesty, integrity, and transparency, and we have shown you that we stand by our values and ethics at each of your appointments, consistently going above and beyond to meet your expectations.  Despite the accusations that we damaged your headlights at your initial appointment, as you forgot that you had zip-tied them on when you changed your light bulbs prior to the vehicle arriving at our shop for the engine repair, we chose to schedule your vehicle for service this last week, giving you as a customer, a second chance for us to earn your loyalty as an honest shop.  However, it does not appear that we will be able to meet those standards.  We apologize that we did not initially replace the drive belt, we thought we were doing the right thing by saving you money, but that clearly was unappreciated.  We believe at this time, it would be beneficial for us to part ways, as we cannot continue to be wrongfully accused, when we have supporting evidence that shows we are not at fault.  We wish you the best of luck in your future endeavors. 


BJ
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BRENT J.
Rose Hill, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/28/2024
cliente verificadoCliente Verificado
7
Very responsive
These guys have been my go-to mechanic shop for 3 years. Great to work with.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 12/28/2024 11:47 AM

Thanks for taking a few moments to leave us a review and for you loyalty over the last few years! We appreciate you and your business Brent! 


JW
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JASON W.
Mulvane, KS
Ford F-250 Super Duty
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2024
cliente verificadoCliente Verificado
9
Great service!
Great service and customer communication....will definitely use them again in the future should the need arise!
The Team A. de Dirt Road Auto And Diesel LLC respondió el 12/17/2024 07:13 AM

Thank you for taking a few moments to write a review! We are so happy we were able to get you back on the road quickly! Thank you for your business! 


DL
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DYLAN L.
Wichita, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2024
cliente verificadoCliente Verificado
10
Only shop I will go to
They make sure you are taken care give you updates etc best shop in town
The Team A. de Dirt Road Auto And Diesel LLC respondió el 12/13/2024 08:53 AM

Thank you for leaving us a review! We enjoyed working on the Mustang! We can't wait to see what else you do to it! 


JB
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JESSE B.
Wichita, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/11/2024
cliente verificadoCliente Verificado
10
1995 Buick Riviera Headache
I purchased the car to be a new daily driver. After a couple months of it running just ok on some days, and nearly un-drivable on others, I decided to take it in after good recommendations from some credible people. They did not disappoint. I knew it wasn't going to be a typical issue and they took it head on, as well as keeping me updated regularly. After picking the car up, it drives a thousand times better than before. Quality work and great customer service!
The Team A. de Dirt Road Auto And Diesel LLC respondió el 12/13/2024 08:52 AM

Jesse, thank you so much for taking a few moments to write us a review! We were happy to help you get your Riveria running again! 


TD
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TONY D.
Rose Hill, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2024
cliente verificadoCliente Verificado
10
Great experience!
outstanding customer service and support
The Team A. de Dirt Road Auto And Diesel LLC respondió el 12/13/2024 08:54 AM

Tony, thank you for taking a few moments to leave us a review! We appreciate your business and look forward to working with you again! 


DD
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DANIEL D.
Mcpherson, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2024
cliente verificadoCliente Verificado
10
Amazing customer service, quality of work: beyond excellent
I wish there was a way to express my happiness and appreciation in words, but I can only say so much, so I’ll have to back it up with: driving my car, and telling everyone to come to dirt road. Chris and Meriah kept me in the loop on getting parts ordered, where they are in the build process and how overall quick responses to my questions. I talked with Chris about what I wanted to do, and he said he could get it done, not just in a, “yah no biggie” but he had enthusiasm and confidence behind the answer so I knew I was in’s good hands. And he helped line up a tuner who he was absolutely confident with, and while the tuning took place he stayed there and helped in anyway possible, it has been the best experience from start to finish. We had delays or it took time to get parts. But I was never left in the dark on the process. The communication was amazing! I can’t say enough about the services.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 11/02/2024 10:56 AM

Daniel, thank you so much for taking a few moments to leave us a review. We enjoyed working on your car! The reaction when it was on the dyno, that's why we do this! We love that instant happiness when customers get what they wanted! 


JS
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JERRY S.
Wichita, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2024
cliente verificadoCliente Verificado
10
Always awesomeI’m
Great company always smiling. Does a good job.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 10/30/2024 07:38 AM

Thank you, Jerry, for taking a moment to leave us a review! We appreciate you! 


SM
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STEVE M.
Douglass, KS
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/23/2024
cliente verificadoCliente Verificado
8
Friendly service job well done
Good job well done
The Team A. de Dirt Road Auto And Diesel LLC respondió el 10/23/2024 08:24 AM

Thank you for taking a few moments to leave us a review! We appreciate you! 


BT
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BRAD T.
Andover, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2024
cliente verificadoCliente Verificado
10
Corvette ZR1 Service
Mechanics completed difficult repairs while communicating specific info regarding process and diagnosis.
The Team A. de Dirt Road Auto And Diesel LLC respondió el 10/22/2024 12:26 PM

Thank you for taking a few moments to leave us a review! We enjoyed working on your beautiful Vette! 


NV
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NICHOLAS V.
Augusta, KS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2024
cliente verificadoCliente Verificado
10
Fixed my tahoe
I took my tahoe in for a lifter issue and they work to get me back on the road they called and talked to warranty company and got it all worked out runs so much better now they went above and beyond to get me going they are very reliable I'd recommend them to anyone needing work done on your vehicle ?
The Team A. de Dirt Road Auto And Diesel LLC respondió el 10/30/2024 07:39 AM

Nicholas, thank you for taking a few moments to write us a review! We appreciate you!


Mostrando Reseña 1 - 15 de 38 en total
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