Reseñas de Departamento de servicio's

4.7

(1,201 Reseñas)

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Alyssa W.

South Bend, IN

11/07/2023

Categoría: Service

Repeated horrible experiences

Gurley leep has been an ongoing nightmare for me. I purchased a used vehicle and within only a couple of days the engine light came on, despite promises that the car is in perfect condition. The service center did everything in their power to refuse service. Once the car was serviced, the engine light came on again. Once again, I had to fight for them to look at the car. Finally it was fixed and six months later, the engine light came back on. I took the car to Veldman’s (this place I would highly recommend for service NOT gurley leep) and they said multiple engine parts were in need of replacing. I tried to talk to gurley leep about the limited warranty from purchasing the car and they refused to give me any information about the warranty. I brought the car in for service and they diagnosed the WRONG PROBLEM and tried to tell me I needed approximately $1000 or work that was unnecessary according to Veldmans. Ultimately I brought my car back to Veldmans and it is running perfectly without all the work gurley leep wanted to do. I would NEVER recommend buying or servicing a vehicle at gurley leep, especially Hurley leep Kia (where I purchased the vehicle) or gurley leep Hyundai (where the vehicle was serviced). They are scam artists. Go to veldmans for fair service.

Matt K.

Granger, IN

10/12/2023

Categoría: Service

Service Department is Terrible

This dealership is a joke. Purchased a new 2023 Kona and took it to Gurley Leep for the first service visit that is covered by the manufacturer. Multi-point inspection, tire rotation and oil change. You wouldn't think they could screw it up but they did. Gurley Leep did not perform the inspection or the tire rotation. Worse yet, when we checked the oil they put two quarts too much in and it had to be drained off to not ruin a brand new vehicle. I called and stopped back to get the service corrected and each time got a run around telling me they would fix it and would be in touch. They never called back. These clowns even said to me on one call "what do you care, you didn't pay for the service" when I brought it to their attention, and one service girl laughed and said "we do this all the time to our customers." I had to take the vehicle to another dealer to have the service performed correctly. Beware of this group. The bad ratings are legitimate.

John L.

Bluffton, SC

06/21/2023

Categoría: Service

Traveler in trouble

My daughter just graduated college and we were packing her car for her and a friend to drive home when we noticed a flat tire. We went down to Gurley Leep Hyundai and met up with Curt Seufert in the service department. The service area seemed pretty busy and we asked if there was a way to accommodate us and to my disbelief they got it in gear and had us out of there in an hour. Thank you Gurley Leep Hyundai for all you do and we won't forget Curt who took care of us that day. John

Kylee M.

Middlebury, IN

2022 Hyundai Palisade

04/01/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great!

Completed way earlier than promised!

Connor K.

Granger, IN

2022 Hyundai Sonata

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome service!

Everything was excellent!

Cliente verificado

St. Joseph, MI

2021 Hyundai Palisade

03/19/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great

Good service

Gary P.

South Bend, IN

2020 Hyundai Santa Fe

03/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Auto service

Quickly serviced my vehicle.

Rob F.

Stevensville, MI

2017 Hyundai Tucson

03/11/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Exceptional Service

Gurley Leep Hyundai provided the most exceptional service experience I’ve encountered. The staff were extremely friendly and courteous, and did not pressure me to complete extra service work. The car was in to have a knock sensor upgrade, and the multipoint inspection found it needed an oil change, brake fluid change, and spark plug replacement, all of which I already knew, as the car had just passed 60k miles and was due for those things and more. I will do the plugs myself, as the quoted price was high for that, but the two fluid changes were done there at a very fair price.

Luis R.

Eau Claire, MI

2016 Hyundai Tucson

ReScore Reseña™

03/14/2022

Cliente Verificado

Categoría: Service

In and out!!

Great experiance !! Drop my car the night before , pick it up next day, !!
Great job guys!!

Reseña Original

03/10/2022

Tipo de Servicio: Repair

Categoría: Service

Good as always

Like always !! Patrick and jeff do their best to fit my needs

Nathan J. de Gurley Leep Hyundai respondió el 03/14/2022 02:04 PM

thank you for talking to patrick

Terrence P.

South Bend, IN

2022 Hyundai Palisade

03/08/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

It’s crazy how things are changing all around us. If you’re looking for normalcy try Gurley Leep Subura/Hyundai service. It’s cliche, but it’s true. It feels like family there. Old school values from the top and the entire team strive for excellence.

Melanie S.

Buchanan, MI

2012 Hyundai Azera

02/26/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick good service

Clear and fast service with quality. Easy people to work with very impressed.

Cliente verificado

South Bend, IN

2014 Hyundai Accent

02/23/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Vehicle repair

Everything went according to plan.

Cliente verificado

Prescott Valley, AZ

2019 Hyundai Accent

02/20/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

....

Barbara H.

Cassopolis, MI

2022 Hyundai Santa Fe

ReScore Reseña™

02/21/2022

Cliente Verificado

Categoría: Service

Rescore for Cyndi Krause/Service Dept

This is to clarify scoring on my previous review. My 3 star score was an overall rating. My interaction with Cyndi Krause (and only her) was 5 star. She tried her best to rectify an unfortunate situation. The same cannot be said for Corp Hyundai or Kevin Curran in your Body Shop. My car’s body work could have been completed during the 7 weeks it was at your dealership. Now I need to bring it elsewhere and wait another few weeks to get it repaired. If it weren’t for Cyndi’s follow up, I would have given you a 2 star rating. Let’s hope for positive interactions in the future.

Reseña Original

02/20/2022

Tipo de Servicio: Repair

Categoría: Service

Unacceptable delay in fixing bad transmission on brand new vehicle

I never expected that my new Santa Fe with only 1100 miles would have a bad transmission. To make it worse, it took over 7weeks to get the replacement part. Though my contact in the service department was great at accepting my vehicle on an emergency basis and followed up with me weekly, she had no control of getting the part required. We were both frustrated with the whole situation. Hyundai Corp was notified, but really wasn’t helpful. This was my 6th Hyundai purchase. I have never had any issues before this. Hopefully, I will not have to encounter anything like this again.

Nathan J. de Gurley Leep Hyundai respondió el 02/21/2022 10:41 AM

thank you for talking to Cyndi

Cliente verificado

South Bend, IN

2020 Hyundai Palisade

02/16/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Consistently Good

I have been happy with my service at Gurley-Leep these past 2 years of owning a Hyundai! Would recommend and will continue to use.

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