Kia soul with a new engine from dealer and old drive belt not replace
Very simple took my 2018 kia soul because the cars knocking sensor activated which ment the engine was done. Kia Replaced my engine at no cost. Now this my second car that had the same issue, previously I had a Kia optima 2012 the fix the car complete no issue took about a month. This time around after I picked up my car which was about 2 weeks after leaving the dealership the drive belt began to screech why would my drive belt screech with a new engine.
I drive about three days later to the dealer I speak to Finn which was my service agent come to find out that day that the use the old drive bel on the new engine which absolutely makes no sense when it would be stretch out why would you put it back on the engine thats new it will never work being stretched out and make noise
They would not replace it after I spoke to the Assistant manager carlo he Adv I would have to change it which again makes no sense new engine a new drive belt should of been put in from day one from the lifetime warranty the engine has. Avoid Green way kia or any Kia car at all cost service center was no help at all I just change the drive belt my self and going to try to get a refund thru Kia its self.
THIS IS MY LAST CAR THAT I WILL EVER BUY THATS KIA BRANDED AFTER GETTING BURN A SECOND TIME AND THE HORRIBLE CUSTOMER SERVICE DEPT.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I drive about three days later to the dealer I speak to Finn which was my service agent come to find out that day that the use the old drive bel on the new engine which absolutely makes no sense when it would be stretch out why would you put it back on the engine thats new it will never work being stretched out and make noise
They would not replace it after I spoke to the Assistant manager carlo he Adv I would have to change it which again makes no sense new engine a new drive belt should of been put in from day one from the lifetime warranty the engine has. Avoid Green way kia or any Kia car at all cost service center was no help at all I just change the drive belt my self and going to try to get a refund thru Kia its self.
THIS IS MY LAST CAR THAT I WILL EVER BUY THATS KIA BRANDED AFTER GETTING BURN A SECOND TIME AND THE HORRIBLE CUSTOMER SERVICE DEPT.