Reseñas de Departamento de servicio's

4.6

(797 Reseñas)

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Daniel A.

Cordova, TN

05/07/2024

Categoría: Service

The Techs don't care about your car

Bought a new Kona Limited and noticed right away the alignment was off. Took it to Gossett service for realignment and was told it was a defective strut. The strut was backordered for a month. Picked up the car a few hours later and having only had the car for 5 days and proud of it's beauty, I found a new scratch on the driver rear door that wasn't there when I took it in, as I always scan my cars for scratches/dings before dropping off for any service. They sent me to get it buffed out at a body shop. The scratch didn't come all the way out so now I live with it. Two people obviously test drove the car. When I got in the car to leave I noticed an empty water bottle left behind in the console along with 2 dirty/muddy footprints on the passenger side floor mat. Granted, it was a somewhat rainy day but that should have prompted even more caution to use paper floor mats. My brand new 5 day old car went in with a defective strut and came back with no immediate fix, trash left inside, a muddy passenger floormat, and a noticeable scratch on rear door. It took me more time to recover from their mistakes than it took to get the car there. I won't use their service department again after the strut fix-just don't trust them.

Charlotte C.

Olive Branch, MS

11/30/2023

Categoría: Service

Recall not done as advised

Took car in to have system update done on the car and when we picked it up, was told another recall was performed on the headlamps....they eventually stopped working and called the dealer and was told, if we brought it back in, they would charge a service fee, even if car was still under warranty. Ended up taking to another Hyundai dealer, only to find out Gossett never performed the recall as stated on the paperwork they supplied us. Recall done and headlamps now working again and no charge.

Steve H.

Brighton, TN

06/19/2023

Categoría: Service

Very bad service

We spoke to someone that gave us a date to drop the car off for recalls on 5-31-23 we have not received the first call. We have called and left messages and still have not received a call back I would definitely not recommend taking anything to Gossett covington pike

Bren J.

Millington, TN

01/17/2023

Categoría: Service

What's the Point? (SERVICE)

I don't even know why the service area bothers with scheduling online appointments. My husband scheduled an appointment and took off from work. He arrives and they were like, "Oh you must have scheduled online." They almost seemed surprised by it which wasn't encouraging. They then proceeded to tell us it would be a few days before they had time to work on the vehicle. Not everyone has a second vehicle or people who can help them. I had to call then multiple days to get the run around always with an excuse. Here is what is ridiculous. Why would you have several appointment times listed if you are so backed up that the vehicle won't be worked on for days. You turn off the appointment scheduler and make people call to see if you can be bothered or stop taking customers or actually hire enough staff that several cars get worked on in a day. It is going to be hard for customers to pay for service when they lose their jobs because they have no way to work.

K B.

Memphis, TN

07/30/2022

Categoría: Service

Oil change

I made an appointment for a Saturday @11am & arrived 15 minutes early and was told it's a 3 & 1/2 hour wait. When it was confirmed I made the appointment they told me I shouldn't have been able to make the appointment for Saturday. I didn't get the guy's name who checked me in but he got the service manager mike & he was zero help as well.

Ryan B.

Walls, MS

2021 Hyundai Sonata

04/21/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quality Service

Fast quick & easy

Cliente verificado

Memphis, TN

2020 Hyundai Palisade

04/11/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil change and mileage check up

Excellent customer service and informative personnel

MIKE W. de Gossett Hyundai respondió el 04/21/2022 04:47 AM

My name is Mike and I’m the Service Manager at Gossett Hyundai. I am happy to hear that your recent service experience went well. Reviews are very important to our dealership so I wanted to take a few minutes to personally thank you for taking time to respond.

My team and I are making an effort to improve our customer interaction and service experience. We are doing our absolute best to make every service visit a 5 STAR experience.

Mark T.

Memphis, TN

2019 Hyundai Elantra Gt

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

33000 oil change

I got the ethanol treatment service with oil change. I didn’t have an appointment, and they serviced my car immediately while I waited. Everyone was friendly.

MIKE W. de Gossett Hyundai respondió el 04/05/2022 04:13 AM

Latoya A.

Memphis, TN

2020 Hyundai Sonata

03/31/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car service

No long waiting in and out

MIKE W. de Gossett Hyundai respondió el 03/31/2022 03:56 PM

Paul L.

Somerville, TN

03/31/2022

Categoría: Service

Damage repair

Manager has agreed to make everything right

Cliente verificado

Mason, TN

2016 Hyundai Sonata

03/31/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Vehicle recall service

Donald B.

Memphis, TN

2021 Hyundai Elantra

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

My first experience with Gossett Hyundai was nothing less than exceptional! James had a great attitude and very informative.

MIKE W. de Gossett Hyundai respondió el 03/29/2022 04:21 AM

Curdarrius H.

Memphis, TN

2022 Hyundai Elantra

03/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

My service

They gave good service.

MIKE W. de Gossett Hyundai respondió el 03/29/2022 04:22 AM

Paul L.

Somerville, TN

2022 Hyundai Tucson

03/22/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service not up to par

Took car in for oil change and wheel rotation. The driver side wheel locks were loose and could be turned with hand. Fortunately I discovered it and tighten myself. There was also a dent in the fender next to gas door. Something red hit the car. There was no dent before I took car to be serviced. Just filled up with gas be fore I took car in. No dent then.
Manager denied any wrong doing. ( reason for rating)

MIKE W. de Gossett Hyundai respondió el 03/23/2022 05:58 AM

Paul,

I'll call you today to discuss our concerns...

MIKE W. de Gossett Hyundai respondió el 03/29/2022 04:26 AM

Paul, please take a few minutes to rescore your review. Let me know when you have time to bring your Hyundai in for the dent repair. Thanks!!

Coreathea W.

Memphis, TN

2020 Hyundai Tucson

03/15/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil change

My visit for an oil change was professional and completed with a minimum amount of wait time. Information was given to me fir future visits. Service personnel was pleasant as well.

MIKE W. de Gossett Hyundai respondió el 03/16/2022 12:07 PM

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