My transmission went out while on vacation in Florida and we found what we thought was a reliable, local shop. Gonzalez and Sons replaced my transmission, but 3 days after I picked it up with a new transmission, it was slipping and leaking fluid again. Took it back to him once again, and he put all of the blame on the transmission, not on his shop.
I was stuck in Florida for 3 more days, finally drove home, just for my transmission to act up again. I’ve been in contact with Alex and he has been absolutely no help at all. Now my transmission is completely gone again. Had to get my car towed home. And has been sitting for 2 weeks now. Alex has had no contact with me at all and only refers me to the warranty information, which I’ve gotten nowhere with as welll.
I would never recommend this shop to anyone, unless maybe to change your oil or change a tire. Incompetent and absolutely no customer service whatsoever.
Now after all this time, I leave a review. And he finally texts me saying and I quote “Ok you left me a bad review now you deal with everything yourself”.
Horrible person. I’ve got 5 kids and we have no way to go. And he is well aware of this.
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I was stuck in Florida for 3 more days, finally drove home, just for my transmission to act up again. I’ve been in contact with Alex and he has been absolutely no help at all. Now my transmission is completely gone again. Had to get my car towed home. And has been sitting for 2 weeks now. Alex has had no contact with me at all and only refers me to the warranty information, which I’ve gotten nowhere with as welll.
I would never recommend this shop to anyone, unless maybe to change your oil or change a tire. Incompetent and absolutely no customer service whatsoever.
Now after all this time, I leave a review. And he finally texts me saying and I quote “Ok you left me a bad review now you deal with everything yourself”.
Horrible person. I’ve got 5 kids and we have no way to go. And he is well aware of this.