I had several Mitsubishi dealerships in a bidding war (w/e-mails) and Gladstone beat them all. So I headed there to see what they had for Outlander SE's. There were around 12 to choose from. The first one I got in for a test drive had warning lights on the dash going off. (Sorry... It may have been something small. But if I'm gonna drop 24,800 into a new car, I'm not gonna buy one that's blinking warnings when I havn't even made it off the lot.) I checked out 2 others and they were both good. I worked with Alex for the test drives and he was very very very friendly. ok. I can hang with that. The serious negotiating was with Joe. The negotiations went about as I expected them to. They were not difficult. Joe was easy to talk with. There were no high pressure tactics. I won a few and I lost a few. (At least... I think so.) According to truecar, consumer reports, edmunds, and Kelly Blue Book I paid a good price for a 2016 Outlander SE. The finance officer (Tim I think his name is) was very easy to work with. He went over the paperwork completely and answered my questions. I asked him one minor question that he couldn't answer. (No prob. It happens.) He said he'd get the answer and call me back at home (been waiting 14 days on that). I drove off the lot with a new car after a total of about 1.25 hrs (not including the test drives). Since then I have received several phone calls asking about the car and my shopping experience. It was all very good all-in-all. There is a play area for children that must really be a great help for families. The building is kept clean but it's definitely an older structure. Some of the other dealerships I negotiated with were fair, and a few others were using dubious tactics. Gladstone did well by me.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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