Scam - Lemon Car, Terms of Deal Unmet, Horrible Customer Service
Very unscrupulous dealership. They sold us an electric car with the promise of delivering the next day and including a working charger. They claimed that the 100+ point inspection showed all parts in good working order. When we signed, they changed the delivery date to 2 weeks later, then delivered the car dead without a charger so we couldn’t use it, leaving us with 1 vehicle and 2 commutes for days. After we finally got a charger, the charger port didn’t work, and the touch screen that operates all major functions on the car stopped working within a few days. To each major issue that arose, they claimed there was nothing they could do, which is patently untrue. I’ve purchased dozens of vehicles in my life. This is the single time I’ve experienced this kind of stereotypically dishonest “used car salesman” behavior. If you don’t want to be cheated, stay far away from Gladstone Mitsubishi.
Update: after initially leaving this review, Gladstone Mitsubishi’s manager called and essentially demanded that I take down the negative review. When I told him about my experience and concerns, he began mocking my complaints, asking why I thought my husband and I deserved better service when buying a used car. When I said I’d be glad to take down the negative review, but that they needed to make the car issues right, he ended the call. I’d still be glad to take down the negative review if they were willing to address the issues with the car that they hid before. Honestly representing what they’re selling clearly isn’t their priority.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Update: after initially leaving this review, Gladstone Mitsubishi’s manager called and essentially demanded that I take down the negative review. When I told him about my experience and concerns, he began mocking my complaints, asking why I thought my husband and I deserved better service when buying a used car. When I said I’d be glad to take down the negative review, but that they needed to make the car issues right, he ended the call. I’d still be glad to take down the negative review if they were willing to address the issues with the car that they hid before. Honestly representing what they’re selling clearly isn’t their priority.