I contacted Genesis of Virginia Beach over the phone while driving back from Genesis of Gwinnett. I drove 4.5 hours to Gwinnett only to be lied to and for the sales staff to pull a bait and switch. Brandon with Genesis of Virginia Beach took my call right away, verified that the GV80 I wanted was at the dealership, processed my application and took my deposit all in the matter of 30 minutes. He even held the vehicle 4 days till I could make the 4 hour ride to the dealership. Upon arrival, I was greeted at door and the GV80 they were holding was in the middle of the showroom floor. After a quick once over and test drive, Brandon completed all the paperwork, had the vehicle detailed and had me on my way. Very positive purchase process and highly recommend Genesis of Virginia Beach to anyone looking for a vehicle.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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