I recently bought a Genesis GV 80 and my experience was fantastic. Estaban, my sales person, was awesome. He took the time to explain the vehicle's features and answered all my questions to my satisfaction. When he didn't have the answers, he utilized all available resources to get them. Estaban was very friendly and engaging.
Overall the purchasing experience was highly satisfactory.
Their were two other dealerships much closer but their attitudes turned me off. I’ve since learned they no longer exist.
When I first met my salesperson, Martene, I knew I was in caring hands. She answered our questions and when she doubted her ability to answer, she wrote it down, researched the issue or discussed it with another associate. Then she confidently provided an answer.
I contacted Genesis of Virginia Beach over the phone while driving back from Genesis of Gwinnett. I drove 4.5 hours to Gwinnett only to be lied to and for the sales staff to pull a bait and switch. Brandon with Genesis of Virginia Beach took my call right away, verified that the GV80 I wanted was at the dealership, processed my application and took my deposit all in the matter of 30 minutes. He even held the vehicle 4 days till I could make the 4 hour ride to the dealership. Upon arrival, I was greeted at door and the GV80 they were holding was in the middle of the showroom floor. After a quick once over and test drive, Brandon completed all the paperwork, had the vehicle detailed and had me on my way. Very positive purchase process and highly recommend Genesis of Virginia Beach to anyone looking for a vehicle.
Bought our first Genesis product at Genesis Virginia Beach a checkered flag dealership. Great folks to deal with. Courteous and professional sales staff made the purchase process quick and easy.
Love our GV70 so far; quiet, comfortable, plenty of power. Has beautiful styling both exterior and interior. Very happy with the purchase!
Staff was professional and customer oriented person. Love the ringing of the bell upon completion of the deal. Genesis of Virginia is second to none as far as providing service to their customers.
Genesis of Virginia Beach provided the best experience they could despite the shortage of new cars. Joey Swearingen was available by text and phone to provide updates and propose alternative solutions to get a car in time to be a Christmas gift for my wife. It was close, but he pulled it off.
Staff was helpful courteous and likeable. I enjoyed have one person with whom I completed all aspects of the deal in a timely efficient manner. It was the best experience I have had at a car dealership.
You owe it to yourself to experience Genesis before you commit to another quality brand. I was pleasantly surprised at the quality, warranty and level of sophistication of the Genesis brand.
I researched so many vehicles before buying the GV80. Brandon was my sales person and was very knowledgable on my vehicle. He showed me things on my GV80 that I had no idea about. Checkered Flag was the fastest vehicle buying experience I've ever experienced. I would highly recommend.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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