I messaged about my new Genesis late one afternoon after seeing it's availability on line. I sent an email about my interest and was called as I was calling back. They saved it for me until I could get there the next morning because I was too far away to get there before closing. It was the one I wanted! They also worked with me on my trade in. I would recommend that dealership and the sales force there.
Terry Ross is an exceptional salesperson. He is knowledgeable, professional, courteous, and very accommodating. We had an excellent experience at Genesis of Savannah.
Customer service is not at the top of the list if it inconveniences the sales and finance departments time and circumstances.
A simple fix would have been to reschedule.
When I drove up to Savannah Hyundai, I was treated with friendship & respect as soon as I got there, in the future I would definitely recommend this team to any of my friends & associates. I had a great experience with them.
Just think that with so many different models the sales agents get confused with what features are in what car, I was told things like wireless charging and seat adjust features that were not on my specific model.
Everything went as expected with the exception of being told that I would get financing at one rate for a certain amount of months and then being called in to resign paperwork for something totally different.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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