My car was towed to Genesis NW three weeks ago for a battery. There is still no eta on a battery and my car is just sitting there on their lot. They have bad communication and they never return your calls if you leave a voicemail. You have to ask for a transfer to the Service Director and then a little does happen. Obviously this place is not capable of service and customer service at the same time. I just wonder how long my 2024 Genesis will be just sitting on their lot without a battery.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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