Sales team great - dealer leadership / finance team is terrible
I purchased a 2024 Genesis GV80 from this dealer … the sales team was great (James), but this dealership should never have been trusted to steward the Genesis brand here in Michigan. Their finance team asked to me share screenshots of my personal banking information to make sure that I could afford the 50% down payment I was making on the vehicle. They claimed they needed this to ensure that my wire transfer would clear … but they then asked me to cancel my wire transfer and go to the local chase bank (down the street) to get a cashiers check. I guess I must not look like the standard Genesis buyer. Tough to see such a great brand being represented by such an incompetent dealer leadership team. This is first and only time I have been asked by any dealer to screenshot my checking account balance and then send the screenshot to a member of the finance team. Please keep in mind this was after they had already ran my credit and secured my financing (so they already knew all that information). I guess they didn’t believe I could actually afford the down payment I was making that day. I’ve filed a complaint with the Genesis brand - hopefully this dealer won’t be selling these beautiful cars for too much longer
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
