Booked an appointment over a week in advance only to be told that they had no record of it even though I had record of it. This after driving 60 miles round-trip to drop the vehicle off then I was told that once they had the vehicle they would need it for at least 3 to 5 days to diagnose something as simple as why I can’t get heat into my Genesis G90. To be honest a vehicle like the G 90 should not be having a heat thermostat issue after 20,000 miles make no mistake. This is not LEXUS dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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