I purchased a brand new Genesis G90 on February 12th 2026 and paid $105,145.00 on the invoice there was a line item saying Triton Protection, I asked what this $1,995.00 charge was for, the sales person said it was for a ceramic treatment that was applied to the vehicle upon delivery, I thought it was a little expensive, however it was a good thing to help protect my paint and investment, on March 20th I was driving in the rain and noticed that the rain wasn't beading up, so I reached out to the sales person and asked again if the treatment was done, she said in a harsh tone the car had the treatment and hung up.
On March 25th I took my new car to a professional automotive detailing shop and asked if they could tell if the car had a ceramic treatment done to it, after a careful examination they informed me there was no treatment ever applied to the vehicle at that point l authorized them to apply the coating.
I reached out to the sales manager, Elan Smith, I explained what was going on, I sent them several pictures of the car during the coating process proving to them that I actually had the treatment done and the invoice, he said to submit the invoice and he would look into it, after a couple of months went by, and with me calling weekly to see if they were going to reimburse me, the dealer finally offered me $500.00 to settle it, I asked why only half the amount, they told me that I put a better treatment on the car than they did, I explained that there was never a treatment put on the car and they charged me $1,995.00 for nothing so held my ground and demanded that they reimburse the $932.25, they said take it or leave it...
I left several messages for the general sales manager however they refused to return my calls..
In my opinion this is a Deceptive Business Practice, to tell a customer he's paying for a service however the service was never performed, this is totally unacceptable especially for a Brand like
Genesis.
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On March 25th I took my new car to a professional automotive detailing shop and asked if they could tell if the car had a ceramic treatment done to it, after a careful examination they informed me there was no treatment ever applied to the vehicle at that point l authorized them to apply the coating.
I reached out to the sales manager, Elan Smith, I explained what was going on, I sent them several pictures of the car during the coating process proving to them that I actually had the treatment done and the invoice, he said to submit the invoice and he would look into it, after a couple of months went by, and with me calling weekly to see if they were going to reimburse me, the dealer finally offered me $500.00 to settle it, I asked why only half the amount, they told me that I put a better treatment on the car than they did, I explained that there was never a treatment put on the car and they charged me $1,995.00 for nothing so held my ground and demanded that they reimburse the $932.25, they said take it or leave it...
I left several messages for the general sales manager however they refused to return my calls..
In my opinion this is a Deceptive Business Practice, to tell a customer he's paying for a service however the service was never performed, this is totally unacceptable especially for a Brand like
Genesis.