Do Not buy a Genesis car
I purchased a gv60 on 1/12/23.
The car worked perfectly until 1/25/23. It was at this point when I noticed the car was not charging in my home. Genesis of Brooklyn then replaced my car with a loaner car. My 2022 Ford Mustang Mach-e, and replacement Genesis gv60, charged flawlessly with no problems whatsoever. On 2/16/23, there was finally a technical assessment of my car which showed that the car was overheating during charging. Both Genesis of Brooklyn, and Genesis Corporate, placed the blame solely on my home charger and took no responsibility. Since I found this car unusable, I was forced to make a decision to SELL them back their unusable car. They informed me that this a “used car”, and will be valued as such. On 2/20/23 I sold the one month old car back for a HUGE financial loss. Twenty eight days later I was contacted by Genesis financial, and was told that my account was past due. It then took several days, and many phone calls, to find that Genesis of Brooklyn never processed the paperwork for the buy back.
Genesis is unfair, unprofessional, irresponsible, and greedy.
Please take my misfortune and stay away from this dealership and brand.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
I purchased a gv60 on 1/12/23.
The car worked perfectly until 1/25/23. It was at this point when I noticed the car was not charging in my home. Genesis of Brooklyn then replaced my car with a loaner car. My 2022 Ford Mustang Mach-e, and replacement Genesis gv60, charged flawlessly with no problems whatsoever. On 2/16/23, there was finally a technical assessment of my car which showed that the car was overheating during charging. Both Genesis of Brooklyn, and Genesis Corporate, placed the blame solely on my home charger and took no responsibility. Since I found this car unusable, I was forced to make a decision to SELL them back their unusable car. They informed me that this a “used car”, and will be valued as such. On 2/20/23 I sold the one month old car back for a HUGE financial loss. Twenty eight days later I was contacted by Genesis financial, and was told that my account was past due. It then took several days, and many phone calls, to find that Genesis of Brooklyn never processed the paperwork for the buy back.
Genesis is unfair, unprofessional, irresponsible, and greedy.
Please take my misfortune and stay away from this dealership and brand.