My service at Genesis of Bowie has been unsatisfactory due to the manner in which they assist the customers who come in for service opposed to the ones on the telephone. I have waited over 10 minutes while they address persons on the phone. I made and appointment for service; but was asked to return in 2 days for service, which was not acceptable; therefore, I was given a Lyft ride home.
RICHARD B S., SERVICE DIRECTOR de Genesis Of Bowie respondió el 03/07/2022 06:13 AM
We will contact you to address the conerns that resulted in the low score we recieved
Brian Smith Service Director 301-249-4227 Brian.Smith@Ourismanautomotive.com
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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