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Leo M.

Woodbridge, VA

12/30/2021

Categoría: Service

Terrible Service

I made an appointment for Valet Service but the driver never showed up. When I called the dealer, they advice that my appointment did not show in their system because I did not speak with anyone at the dealer to make the appointment (I did it online). They said that if I do it online, the appointments are made through a third party app or service, and that they are unable to honor my appointment.

Personally, I am deeply disappointed with the level of service. If online appointments are not honored, then remove the option to make it online.

I am a current Mercedes and BMW owner as well, and the level of service you get at “Genesis” (more like just Hyundai) of Alexandria feels like rubbish compared to those.

Leo

GERALD A., Service Director de Genesis Of Alexandria respondió el 12/31/2021 10:39 AM

Hi Leo,

I'm truly sorry that you never got your vehicle picked up for service. We have contacted all parties involved to get this concern resolved. Please feel free to call me directly when you need to come in for service. I would be happy to take care of your service visit personally. Wish you all the best!

Happy New Year!

Best wishes from your Service Team at Genesis of Alexandria!

Gerald Acevedo
Service Director
240.642.1519 mobile
703.535.6954
gerald.alexhyundai@gmail.com

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