I ordered my 2022 gv70 in January, because I wanted a specific color and amenities. Unknowingly I ordered just at the tail end of the 2022 production line. My Garvey rep Laura Montgomery kept me fully informed as she altered my order to a 2023. She and I communicated regularly. She let me know every time a car similar to mine arrived, but I insisted on waiting for what I specified - (we were not under any vehicle-need time constraints). As soon as a month in advance she was able to tell me my car was out of the factory, when it passed through customs, and when it left the port to be delivered to Garvey. I so appreciate Laura’s commitment to finding and securing my gv70. The only reasons it took so long we’re my specific wishes and production by Genesis. Given the global delays in parts and chips, I am not in any way surprised that it took a while. Laura did a great job.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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