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Garden Grove Hyundai

Puntuación Promedio
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(3,183 Reseñas)
66

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
Reseña Original
Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5Calificación general 2.5/5
137
Total de ReScores
4.5
Promedio de ReScores
66
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Russell Westbrook Hyundai of Garden Grove is changing the game as it relates to all your automotive needs. Stop by and see why! Russell Westbrook Hyundai of Garden Grove is changing the game as it relates to all your automotive needs. Stop by and see why!

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(714) 741-3100

Horario del Negocio

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
9898 Trask Avenue Garden Grove, CA 92844
Reseñas de Departamento de servicio's
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(3,183 Reseñas)

RC
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RHONDA C.
Garden Grove, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/24/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Disappointed
So tired of untrained service reps. Tired of not getting my mileage reimbursement after specifically requesting it. Last visit they lost my car and it was never sent to wash even though they called me to say it was done
No Recomendado
Craig A., Service Director de Garden Grove Hyundai respondió el 06/24/2015 11:49 AM

Well, this is an unusual comment for us. And we always want to hear about the good, but when it wasn't as it should be we want to know about that also.
I am definitely interested in your experience with my consultants, as they go through continuous ongoing training to stay up on policy and customer handling skills. ( very interested). Also very interested in hearing about NOT getting your mileage reimbursement after you request it, as we do a dozen of these daily, and if there is a communication error on our side I would like to know about it. This one is a first for me.
Lastly, I would be interested in how your car was lost, as we have a small facility that does a huge volume and we have to be very particular of how we stage each process of the visit, from write up, to technician, to wash, to finish and delivery area.

your input is very important to us progressing and getting better.

please contact me at your convenience.

sincerely,

Craig Atchison
Service Director GG Hyundai
714-823-4863 x 228
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.